Cincinnati Children's is a mission driven organization dedicated to providing the world’s best pediatric care and the advancement of child health. This role will support the Enterprise Storage team responsible for deploying and managing critical data and platforms via storage array systems and processes.
Responsibilities
- Collaborate in the design, development, and implementation of new and enhanced application requests to meet organizational needs
- Identify and allocate appropriate resources for small to mid-sized projects, ensuring effective execution
- Act as a liaison between internal and external teams, facilitating communication on project-related issues and developments
- Participate in the creation and management of detailed project plans, ensuring timelines and deliverables are met
- Assess the scope and complexity of projects and contribute to project planning and resource allocation
- Engage in analyzing, designing, implementing, and maintaining moderately complex systems that enhance clinical care and patient management
- Participate in system testing, document outcomes, and contribute to the refinement of system functionality
- Design and develop technical solutions to address operational challenges and system requirements
- Prepare comprehensive user and technical documentation to support system deployment and usage
- Analyze existing documentation and provide enhancements or corrections to improve clarity and accuracy
- Follow the development lifecycle process, including operating procedures and documentation, to ensure the success of system solutions
- Provide technical support and problem resolution for production and process issues, ensuring minimal disruption to operations
- Troubleshoot and interpret error messages, identifying resources needed to resolve minor to mid-sized issues effectively
- Utilize change control processes to implement system solutions and mitigate future issues
- Serve as a resource for other departments, acting as a liaison between Cincinnati Children’s departments and Information Services
- Contribute to departmental efforts aimed at improving customer satisfaction and operational efficiency
- Monitor system performance to identify potential issues and support future development or feasibility studies
- Participate in on-call support rotations, addressing incident resolution and problem determination during designated hours
- Ensure exceptional end-user support, monitoring Service Level Agreements (SLAs) for incident management and resolving issues efficiently
- Collaborate with other teams to ensure customer-centric incident management and issue resolution
- Promote adherence to change management policies and procedures to enhance operational effectiveness
- Exemplify excellent customer service behavior, including prompt and thorough follow-ups with customers
- Uphold Cincinnati Children’s service standards (Courteous, Attentive, Respectful, Enthusiastic, and Safe - CARES) when interacting with clients and colleagues
- Continuously develop knowledge and professional skills through cross-training, attending relevant literature, and participating in department meetings and vendor education
- Foster and maintain positive relationships with internal teams and external partners
- Motivate team members, encouraging collaboration and teamwork to achieve departmental goals
- Prepare and deliver oral and written presentations on various topics related to technical initiatives
- Conduct and participate in instructional seminars to improve knowledge-sharing within the department
- Develop expertise in several Cincinnati Children's computer-based systems to enhance support capabilities
Skills
- Bachelor's degree in a related field, or an equivalent combination of education and experience
- 0+ years of experience in a related job discipline, with a willingness to learn and grow in a technical support environment
- Previous experience in a technical role a plus (e.g. IT Support, Systems Administration)
- Experience with enterprise level storage systems. Dell Powerscale, Powermax, Powerstore, and SanNav a plus
- Willingness to troubleshoot and learn how to investigate technical issues
- Clear written and verbal communication
- Basic Windows and Linux server administration experience
Benefits
- Medical coverage starting day one of employment.
- Competitive retirement plans
- Tuition reimbursement for continuing education
- Expansive employee discount programs through our many community partners
- Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
- Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
- Physical and mental health wellness programs
- Relocation assistance available for qualified positions
- Benefits may vary based on FTE Status and Position Type
Company Overview
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It was founded in 1883, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is http://cincinnatichildrens.org.Company H1B Sponsorship
Cincinnati Children's has a track record of offering H1B sponsorships, with 95 in 2025, 110 in 2024, 131 in 2023, 124 in 2022, 98 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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