Transform Healthcare Enrollment with Cigna: A Unique Opportunity for Operations Excellence
Join the innovative Cigna Government Business segment and be part of a dynamic team that's redefining the healthcare enrollment experience for Small Group Employers (2-50 lives). As a Small Group Healthcare Enrollment Operations Account Manager, you will play a pivotal role in developing and executing a cutting-edge solution that ensures high-quality care for employees. This is a chance to leverage your expertise in operations management, customer service, and vendor management to drive excellence in a remote work environment.
About Cigna Healthcare and the Role
Cigna Healthcare, a division of The Cigna Group, is dedicated to advocating for better health through every stage of life. As a leader in the healthcare industry, Cigna guides customers through the healthcare system, empowering them with the information and insights needed to make informed decisions about their health and vitality. In this role, you will oversee the end-to-end enrollment of small groups, collaborating with internal matrix partners and external vendors to develop and implement new technologies and processes that deliver best-in-class service.
Key Responsibilities
- Oversee the development and execution of end-to-end enrollment and eligibility processes for 2-50 life clients, ensuring that external vendor partners and internal matrix partners meet or exceed key performance indicators and service level agreements.
- Serve as a single point of contact for internal sales matrix partners and act as a liaison to and segment relationship manager for external enrollment and billing administration third-party vendors.
- Partner with matrixed operational teams and information technology teams to influence or develop strategies, prepare, and deliver data-based operational analysis, including operational effectiveness and capacity utilization, to make recommendations for future growth and expansion needs, efficiency improvements, and continuous improvement for key stakeholder experiences.
- Ensure small group enrollment processes and procedures are compliant with Federal and State regulations, as well as all Cigna internal and external policies, including the creation and maintenance of critical documents such as policies, standard operating procedures, business rules, and technical specifications.
Essential Qualifications
- Minimum 3 years of relevant experience, preferably in healthcare or insurance enrollment, with a proven track record of managing complex operations and stakeholder relationships.
- Advanced problem-solving skills and the ability to work collaboratively with internal and external teams to resolve issues and drive process improvements.
- Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business and organizational levels.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas and strategies to diverse stakeholders.
- Proficiency with Microsoft Excel, Microsoft Word, and PowerPoint, with the ability to leverage these tools to drive data analysis and presentation.
Preferred Qualifications
- Experience working in a remote or distributed work environment, with a strong understanding of the tools and strategies required for success.
- Knowledge of healthcare regulations and industry trends, with the ability to apply this knowledge to drive compliance and innovation.
- Experience with project management methodologies and tools, such as Agile or Waterfall, and the ability to apply these to drive process improvements.
Skills and Competencies
To succeed in this role, you will need to possess a unique blend of operational, technical, and interpersonal skills. Key competencies include:
- Operations management: Ability to oversee complex processes and stakeholder relationships, driving efficiency and effectiveness.
- Communication and collaboration: Ability to work effectively with internal and external teams, articulating complex ideas and strategies to diverse stakeholders.
- Problem-solving and analysis: Ability to analyze complex data sets, identify trends, and drive process improvements.
- Technical skills: Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint, as well as experience with other tools and technologies as required.
Career Growth Opportunities and Learning Benefits
At Cigna, we are committed to supporting the growth and development of our employees. In this role, you will have the opportunity to:
- Develop your operational and technical skills, driving expertise in healthcare enrollment and operations management.
- Collaborate with cross-functional teams, expanding your knowledge of the healthcare industry and Cigna's business.
- Participate in training and development programs, enhancing your skills and competencies in areas such as leadership, communication, and project management.
Work Environment and Company Culture
Cigna is a dynamic and inclusive organization that values diversity, equity, and inclusion. As a remote worker, you will be part of a distributed team that is passionate about delivering exceptional customer experiences and driving business success. Our culture is built on a foundation of:
- Innovation: We encourage creativity and innovation, empowering employees to drive new ideas and solutions.
- Collaboration: We foster a culture of collaboration, working together to achieve common goals and objectives.
- Inclusion: We value diversity and promote inclusion, ensuring that all employees feel valued, respected, and supported.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- A competitive annual salary of $80,600 - $134,300, depending on relevant factors, including experience and geographic location.
- Eligibility to participate in an annual bonus plan, driving performance and rewards.
- A comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) with company match, company-paid life insurance, tuition reimbursement, and paid time off.
Join Our Team: Apply Today!
If you are a motivated and experienced operations professional looking to drive excellence in healthcare enrollment, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at Cigna!
Apply Now