Join the American Express Team: Leading the Way in Customer Experience
At American Express, we believe that every colleague has the opportunity to contribute to the company's success. We strive to uphold our organization values and deliver the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong. With over 5 million surveys received from clients each year across the Consumer, Business, and Service Provider areas, our Customer Listening Team plays a crucial role in shaping the Voice of the Customer strategy.
About the Role: Senior Data Architect - Voice of the Customer Analytics
We are seeking a highly skilled Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer method. The successful candidate will be responsible for designing and building a robust data model architecture to support advanced data processing and standardized metric definitions. This is a unique opportunity to work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to drive business growth and customer satisfaction.
Key Responsibilities:
- Collaborate with utility teams to define, design, and capture business needs, and develop a deep understanding of Voice of the Customer methods to inform data-driven decisions.
- Design and build a robust data model architecture to support advanced data processing and standardized metric definitions, leveraging tools such as Qualtrics, Cornerstone, and large data platforms.
- Enable big data and batch/real-time analytical solutions using transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy.
- Provide guidance to enhance competencies to drive efficiency in computing programs using the big data ecosystem.
- Lead customer insights evaluation and elaboration, design and development of software programs, and explore and build automation tools.
- Proactively identify and automate manual tasks to improve quality and efficiency.
- Work closely with partners from GSN and AET to prioritize, define, enhance, and test data for various use cases as part of the VOC end-to-end strategy.
Requirements and Qualifications:
Essential Qualifications:
- Hands-on experience with Hive/Hadoop, PySpark, Python, Shell scripting languages, and development launch management and troubleshooting for data-driven projects for at least 3+ years.
- Strong understanding of Agile methodologies and experience working in a fast-paced, dynamic environment.
- Excellent collaboration and communication skills, with the ability to work effectively with stakeholders, product owners, and technical teams.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications:
- Experience with Qualtrics and Cornerstone platforms.
- Knowledge of big data technologies, including HDFS, MapReduce, and Spark.
- Familiarity with data modeling and data warehousing concepts.
- Experience with data visualization tools and reporting.
What We Offer:
At American Express, we prioritize the well-being and growth of our colleagues. Our benefits and programs are designed to support their holistic well-being, including:
- Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement planning.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on the role and business needs.
- Generous paid parental leave policies (depending on location).
- Free access to international on-site wellness centers staffed with nurses and doctors (depending on location).
- Confidential counseling support through our Healthy Minds program.
- Career development and education opportunities.
Why Join Us:
At American Express, we offer a dynamic and supportive work environment that encourages growth, innovation, and collaboration. As a Senior Data Architect, you will have the opportunity to:
- Lead the transformation and innovation of our Voice of the Customer strategy.
- Work with cutting-edge technologies and tools.
- Collaborate with cross-functional teams to drive business growth and customer satisfaction.
- Develop and grow your skills and expertise in a rapidly evolving field.
How to Apply:
If you are a motivated and experienced Senior Data Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Don't miss this chance to join our team and lead the way in customer experience!
Apply Now