Note: The job is a remote job and is open to candidates in USA. Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Client Services Associate plays a pivotal role in delivering an exceptional client and patient experience, resolving inquiries and driving process improvements within their assigned territory.
Responsibilities
- Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web
- Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction
- Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS
- Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes
- Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment
- Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions
- Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy
- Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively
Skills
- High school diploma or equivalent required, along with relevant experience
- 0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred
- Proven proficiency using Salesforce.com and Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong computer skills, preferably in a Mac environment
- Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline
- Experience working effectively in a collaborative team environment
- Flexibility regarding working hours based on operational needs
- Bachelor's degree preferred
- Bilingual in English and Spanish is a plus
Company Overview
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients. It was founded in 2012, and is headquartered in Redwood City, California, USA, with a workforce of 1001-5000 employees. Its website is http://guardanthealth.com.Company H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships, with 38 in 2025, 50 in 2024, 40 in 2023, 72 in 2022, 57 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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