Introduction to American Express
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values and powerful backing promise are at the heart of everything we do, and we strive to provide the world's best customer experience every day. With a strong focus on integrity, diversity, and inclusion, we aim to create a work environment where everyone feels seen, heard, and valued.
About American Express National Bank
American Express National Bank is the U.S. banking operation of American Express, representing over 60% of the company's revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. The team is responsible for helping AENB attain all established operational and financial goals, as well as ensuring ongoing adherence to laws and regulations governing Bank policies and procedures.
The Enterprise Project Management Office (EPMO)
The EPMO is a critical component of AENB, bringing an integrated and consistent approach to how American Express governs and executes projects. The EPMO is responsible for implementing industry best-practices, ensuring better alignment to regulatory expectations, and supporting the execution of select enterprise initiatives that cross multiple lines of business company-wide. As a Project Manager in the EPMO, you will play a key role in driving project governance and execution, collaborating with cross-functional teams, and influencing decisions to drive results.
Key Responsibilities
- Lead and/or support high-priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB.
- Build relationships and influence decisions to drive results within a matrixed organization, working across levels and job functions without direct authority.
- Collaborate meaningfully and strategically with cross-functional teams to gather inputs, ensuring strategic alignment across critical stakeholders.
- Create execution frameworks for business problems and turn those frameworks into concrete projects that drive significant results.
- Develop and maintain detailed project plans to effectively manage projects and drive resolution of risks, issues, and challenges related to projects.
- Prepare and/or lead efficient and effective presentations and materials, breaking down complex ideas into understandable and actionable messages.
- Support the standup of the EMPO within AENB and the execution of the Enterprise Project Governance process across business units.
- Cultivate a best-in-class and growth mindset culture through team building and colleague engagement activities.
- Anticipate needs and exercise a proactive bias toward action, challenging the status quo and removing barriers creatively.
- Maintain strict confidentiality and operate with the highest levels of integrity.
Essential Qualifications
- Experience in risk management, strategy and execution, program management, project management, and/or other consulting services.
- Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks, and successfully drive project progress.
- Superlative communication skills, with the ability to effectively influence, multitask, and prioritize as business needs evolve, with a high degree of comfort amongst senior leaders.
- Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment, leading with limited direct authority.
- Experience delivering large, complex initiatives with multiple partners under high pressure and tight timeframes.
- Problem-solving ability with creativity and positivity.
- Agile learner that can absorb new information quickly to meaningfully and strategically partner with SMEs to drive outcomes.
- Bachelor's Degree/Master's Degree or 3+ years related work experience leading project teams.
Preferred Qualifications
- Project Management Professional (PMP) certification.
Skills and Competencies
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Strong project management skills, with the ability to plan, execute, and monitor projects.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions.
- Ability to work collaboratively as part of a team, with a focus on achieving shared goals and objectives.
- Strong business acumen, with a understanding of the financial services industry and the role of project management in driving business outcomes.
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our colleagues grow and develop in their careers. As a Project Manager in the EPMO, you will have access to a range of training and development opportunities, including:
- Formal training programs, such as project management certification and leadership development.
- On-the-job training and mentoring, with the opportunity to work with experienced project managers and leaders.
- Opportunities to take on new challenges and responsibilities, with the potential to move into more senior roles or specialize in a particular area of project management.
- Access to a range of online learning resources, including courses, webinars, and conferences.
Work Environment and Company Culture
At American Express, we are proud of our unique and inclusive company culture. As a colleague, you will be part of a dynamic and supportive team, with access to a range of benefits and perks, including:
- A competitive salary and bonus package.
- A comprehensive range of benefits, including medical, dental, and vision insurance, as well as a 401(k) matching program.
- A flexible working model, with the opportunity to work from home or in one of our offices.
- Access to a range of wellness programs, including on-site fitness classes and healthy eating options.
- A strong focus on diversity and inclusion, with a range of employee resource groups and initiatives.
Compensation, Perks, and Benefits
The salary range for this role is $80,000.00 to $155,000.00 annually, depending on experience and location. In addition to a competitive salary, you will also be eligible for a range of benefits and perks, including:
- Bonus incentives.
- A 6% company match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
Conclusion
If you are a motivated and experienced project manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Project Manager in the EPMO, you will have the chance to work on high-priority projects, collaborate with cross-functional teams, and drive business outcomes. With a competitive salary, comprehensive benefits, and a range of training and development opportunities, this is a great chance to take your career to the next level. Apply now to join our team and be part of a dynamic and supportive community of colleagues who are passionate about delivering exceptional results.
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