Welcome to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a leader in our industry, we are committed to providing top-notch service to our clients, and we are looking for talented individuals to join our team. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our 3rd Shift Customer Experience Agent position. This is a fully remote opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.
Job Summary
We are seeking an experienced Customer Experience Agent to join our team on a full-time basis. As a 3rd Shift Customer Experience Agent, you will be responsible for providing exceptional customer service over the phone, responding to customer inquiries, and dispatching calls to technicians. You will be working from 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday, so you must be comfortable working evening and overnight shifts. If you are a self-motivated and organized individual with excellent communication skills, we want to hear from you.
Key Responsibilities
- Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and professional manner
- Initiate outbound phone calls for scheduling of service calls and follow up with customers as needed
- Handle various customer inquiries and requests efficiently and accurately, providing solutions and alternatives when possible
- Dispatch the correct technician to each job based on qualifications, geography, and customer preference
- Utilize Service Titan software to effectively plan and dispatch jobs, ensuring that all details are accurate and up-to-date
- Proactively communicate with customers regarding estimated arrival times, technician details, and any other relevant information
- Communicate with technicians regarding availability, expected completion time, and any other relevant information
- Ensure accuracy of details on all scheduled calls, including customer name, phone number, address, and other relevant information
- Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
- High interaction with service technicians and various customers from residential to commercial, providing exceptional customer service and support
- Other duties as assigned, including participating in training and development programs to continuously improve your skills and knowledge
Essential Qualifications
- Must live in Illinois and be familiar with the surrounding Chicagoland area
- High school diploma or equivalent (GED) required
- Minimum of 3 years relevant work experience in a customer service environment, with previous dispatch experience a plus
- Strong verbal and written communication skills, with the ability to effectively communicate with customers, technicians, and other stakeholders
- Attention to detail and ability to manage priorities and workflow in a fast-paced environment
- Ability to deal effectively with a diversity of individuals at all organizational levels, including customers, technicians, and management
- Versatility, flexibility, and a willingness to work within constantly changing priorities and deadlines
- Proficient in Microsoft Office and able to learn new software systems, including Service Titan
- Ability to work from home efficiently and effectively, with a dedicated workspace and minimal distractions
- Ability and willingness to work nights and weekends, including evening and overnight shifts
Preferred Qualifications
- Plumbing, Electric & HVAC experience a plus, with knowledge of industry-specific terminology and concepts
- Previous experience working in a remote or virtual environment, with the ability to self-motivate and stay organized
- Strong problem-solving skills, with the ability to think critically and outside the box
- Excellent time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:
- Medical, Dental & Vision Insurance, with competitive rates and coverage options
- Supplemental AFLAC Insurance Options, providing additional protection and peace of mind
- 401(k) Plan with Company Match, helping you save for your future and retirement
- Company-provided Life Insurance, providing financial protection for you and your loved ones
- Employee discounts on company-provided services, including exclusive offers and promotions
- On-site training facility for continuous employee development, with opportunities for growth and advancement
- Paid Time Off (PTO) and Paid Holidays, allowing you to take time off and recharge
- Tuition Reimbursement, supporting your ongoing education and career development
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-site training, online courses, and mentorship opportunities. Our goal is to help you build the skills and knowledge you need to succeed in your role and advance in your career.
Work Environment and Company Culture
At blithequark, we are proud of our company culture and work environment. We are a team-oriented organization that values collaboration, communication, and mutual respect. We believe in providing a supportive and inclusive work environment that allows our employees to thrive and succeed. Our remote work options provide flexibility and work-life balance, allowing you to work from the comfort of your own home and enjoy a better quality of life.
How to Apply
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for our 3rd Shift Customer Experience Agent position. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. We look forward to hearing from you and discussing how you can become a vital part of our success story.
Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now and let's discuss how you can become a part of blithequark's success story.
Apply Now