Janus Henderson Investors is dedicated to helping clients achieve superior financial outcomes through disciplined investments and insights. The Analyst role focuses on ensuring service levels are met, monitoring applications, and resolving support calls effectively while maintaining communication between IT and the business.
Responsibilities
- Ensure the team meets or exceeds agreed service levels
- Ensure pro-active application monitoring is conducted daily
- Ensure support calls raised by users are allocated and resolved, effectively
- Co-ordination of regular communication of issues, both with IT and via business communications
- Be a ‘Gatekeeper’ for the production environment through regular reviews with product owners
- Strive to drive down IT incidents through root cause analysis and championing of technical debt requirements
- Carry out other duties as assigned
Skills
- Experience of working within a support or IT project team in the Asset Management
- Experience of supporting Order and Execution Management systems such as Charles River, Bloomberg TSOX, Liquidnet, Market Axess and Tradeweb
- Ability to liaise and articulate issues, concepts and ideas at all levels
- Good communication skills, dealing with clients and colleagues at many different levels
- Good time management / planning
- Hands on approach with a high degree of Business & Technical understanding
- Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise
- Proficient technical understanding of the principles of database, network, and application structures
- Sound problem solving and investigative skills
- Experience in querying SQL Server or Oracle databases
- An understanding of software testing methodology
- Solid understanding of Business Information tools, such as Reporting Services, Cognos, Qlikview, Bamboo and Crystal Enterprise
- Proficiency in Active Directory, JIRA, PowerShell, Excel VBA
- Understanding of project management methodologies, such as Agile and Waterfall
Benefits
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
- Competitive compensation
- Pension/retirement plans
- Various health, wellbeing and lifestyle benefits
Company Overview
Janus Henderson Investors is an asset management company that provides investment products and portfolio management services to its clients. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.janushenderson.com/henderson.
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