RN- Telephone Triage

We're Hiring: Remote Triage RN Location: Remote Job Type: Full time Compensation: $40 Schedule: 4 x10 hr day shift and rotating Weekends Start Date: Dec 2025 Overview We are seeking a compassionate and detail-oriented Remote Triage Registered Nurse (RN) to join our team. In this role, you will provide safe, effective, and evidence-based telephone triage to patients and their families. The RN will combine clinical expertise with a decision support tool to ensure consistent, high-quality care and service delivery. Key Responsibilities • Respond promptly to incoming calls, providing standardized care and benefits navigation while establishing professional rapport. • Conduct thorough clinical assessments of symptoms and determine the appropriate level of care using established guidelines. • Follow standard protocols and procedures to ensure safe and consistent triage services. • Educate patients using clear, patient-friendly communication, ensuring they understand recommendations and next steps. • Route members to appropriate internal or external benefits and community resources as needed. • Provide triage support for urgent prescription needs and serve as the central contact for emergency escalations. • Uphold organizational core values and deliver patient-centered care. • Actively participate in team meetings and contribute to continuous quality improvement initiatives. Qualifications • Current, unrestricted Registered Nurse (RN) license in a compact state. • Minimum of 3 years of clinical nursing experience (triage, emergency, urgent care, or primary care preferred). • Strong critical thinking, problem-solving, and communication skills. • Ability to work independently in a fast-paced, remote environment. • Proficiency with clinical decision support tools and EMR systems a plus. • Commitment to patient advocacy, confidentiality, and quality care. For California Applicants: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.