Remote Bilingual Human Resources Generalist, Service Center
Responsibilities • Your Opportunity as the Bilingual HR Generalist, Service Center Serve as the first point of contact for an employee or manager contacting the HR Shared Services team • Ensure timely responses to questions and inquiries from employees, retirees and dependents about benefit programs and human resources policies • Use a unique telephony and knowledge management system and leverages a case management tool within Workday for tracking requests • Provide project-based assistance on health, welfare and retirement benefits, time tracking, organization development programs, and employee pay Qualifications • A sense of urgency in solving customer requests to ensure timely resolution • Ability to interact with and support all levels of management • Demonstrated ability to maintain a high degree of confidentiality and sensitivity to compliance-related matters • Ability to work under pressure, multi-task, and meet deadlines • Ability to excel in a team-based environment, demonstrating collaboration, and teamwork