Overnight Live Chat Support Agent (Education / U.S. Hours / Remote)
Looking for an English-fluent Live Chat Support Agent in India to help students on our online learning platform during 7 PM–9:30 AM Eastern Time. Provide friendly, accurate, and empathetic support for enrollment, courses, and account questions. Long-term, remote opportunity. About Us: StraighterLine helps students earn affordable, flexible, accredited online college credits that transfer toward their degree. We believe education should be accessible — anytime, anywhere. We’re hiring an Overnight Live Chat Agent based in India (or a similar time zone) to assist our students and website visitors during U.S. off-hours. You’ll be the first person they interact with, helping them feel supported, confident, and informed. Schedule Shift: 7:00 PM – 9:30 AM Eastern Time (12.5 hours) Days: Sunday night → Friday morning (5 shifts/week) Work from anywhere with reliable high-speed internet What You’ll Do: - Respond to live chat messages from students and prospects in real time - Answer questions about courses, pricing, enrollment, and account access - Troubleshoot simple technical or account issues - Escalate complex issues to our U.S. Student Support team - Keep accurate chat records and follow internal workflows - Deliver every response with warmth, clarity, and professionalism You’re a Great Fit If You Have: - Excellent written English communication skill - Prior customer support or live chat experience - Comfort working overnight (U.S. hours) - Fast, accurate typing and strong multitasking skills - Experience with HubSpot or similar tools - (Bonus) Background in education, edtech, or student advising What We Offer: - Competitive hourly pay (based on experience) - Consistent long-term work with a stable U.S. company - Opportunity for growth (team lead or trainer roles over time) Please send: 1. A short intro about your experience in customer service or education 2. Confirmation that you can work 7 PM – 9:30 AM ET 3. (Optional) A short Loom or audio note introducing yourself — we love to hear your personality!