Operations Coordinator I

Requires multiple skill sets and the ability to quickly adjust and adopt the best approach for each aspect of the job. These various skill sets can run congruently during any given interaction and typically occurs in a very fast paced environment requiring quick and accurate response times. Required to have general knowledge of all aspects of the operations arena, specifically fleet operations, dispatch and account management, in order to provide an exceptional and seamless experience for the customer and the fleet. Essential Functions • Quickly processes multi divisional capabilities from customer phone, email and bid board inquiries. Follow all guidelines and operational procedures specific to Transportation Security Administration (TSA), HazMat, International, and Department of Transportation (DOT) regulations. Determines any objections for the purpose of closing business including the ability to offer multiple solutions for a customer centric approach. Monitors the progress of multiple shipments processed while proactively identifying and responding to any potential issues or alert notifications. Interacts and communicates with internal and external fleet. • Monitors and ensures accuracy in the freight management system. Provides proactive shipment status updates to the customer. Appropriately manages customer response, and elevates to the appropriate level when necessary. • Locates and secures trucks in a timely fashion from both internal and external fleet networks. Utilize sall resources available to effectively dispatch shipments via an automated or manual process. Ability to monitor and respond to any issues that arise during a shipment. Interacts with fleet resources and outside vendors for the purpose of negotiating. Understands overall fleet operations to identify and address capacity requirements, the need for truck relocation, pay implications, and overall asset utilization. • Performs other duties as assigned. Minimum Education high school diploma Minimum Experience 0-1 years customer service, operations or sales experience Knowledge, Skills and Abilities • Customer Service / Fleet Operations / Sales • Must be flexible to work in an extremely fast paced environment incorporating time management, multi-tasking and prioritization skills. • Sales and negotiation skills to be utilized with customers, independent owner operators and vendors. • Excellent written and verbal communication skills Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $15.80- $20.50 depending on experience Additional Details: 3rd Shirt - 9:00pm to 7:00am Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development. Follow Us on LinkedIn FedEx Custom Critical is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.