Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team.
**About blithequark**
blithequark is an award-winning organization that has been recognized as a Great Place to Work twice. We pride ourselves on being a valued and growing resource for over 1000 clients, and we're committed to providing top-notch customer service that exceeds expectations. Our team is dedicated to making a positive impact on our clients' lives, and we're looking for like-minded individuals to join our mission.
**Job Summary**
As a Weekend Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure seamless communication and provide a positive experience for our clients. This is a remote position, allowing you to work from the comfort of your own home office.
**Key Responsibilities**
* Provide positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
* Offer empathy and support to customers during the claim process.
* Collect and document all claim details provided by the customer into the claim accurately.
* Identify and resolve customer issues by adhering to clients-specific handling instructions.
* Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
* Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
* Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
* Successfully demonstrates blithequark's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports.
+ Ability to write routine correspondence and detailed accident descriptions.
+ Ability to project a confident, clear, and professional telephone presence.
+ Ability to provide feedback verbally and written in a positive, professional manner.
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
+ Ability to type at least 40wpm.
**Education and Experience**
* High School Diploma or general education degree (GED) required.
* 1-2 years of quality assurance experience preferred.
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
* Ethernet connection is not required, however strongly recommended.
* Must be on a private network, not allowed to work in public locations.
* No VPNs are allowed, as logins must happen in the US.
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join blithequark?**
* Opportunity to work with a leading inbound call center specializing in customer service and benefits compliance.
* Competitive compensation and benefits package.
* Flexible scheduling to accommodate your needs.
* Collaborative and dynamic work environment.
* Opportunities for growth and professional development.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.
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