Job title: Patient Services Rep-RMG Administration Palliative/Home Care Full-time Days
Company: Northwestern Medicine
Job description: Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X
X
Search by Keyword
Search by Location
Radius Search Jobs
Browse by Category
Sign up for Job Alerts
First Name
Last Name
Email Areas of InterestSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click Add to create your job alert.
Category
Location Add
- Administrative and Clerical, Palos Heights, Illinois, United States
Confirm Email
Submit
Patient Services Rep-RMG Administration Palliative/Home Care Full-time Days Location Palos Heights, Illinois Business Unit Regional Medical Group Job REQID 110780 Job Function Customer Service Shift Day Job (1st)
Benefits
- $10,000 Tuition Reimbursement per year ($5,700 part-time)
- $6,000 Student Loan Repayment ($3,000 part-time)
- $1,000 Professional Development per year ($500 part-time)
- $250 Wellbeing Fund per year($125 for part-time)
- Annual Employee Merit Increase and Incentive Bonus
- Paid time off and Holiday pay
Description
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. The Patient Services Rep also performs business office duties.
Responsibilities:
- Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
- Obtains and updates patient demographic information and company information from all patients.
- Answers phone and schedules appointments.
- Directs and documents patient calls as appropriate.
- Coordinates scheduling of outside testing for patients.
- Serves as liaison between patient and practice.
- Provides back-up for scheduling appointments
- Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
- Completes daily reconciliation report to assure charges have been entered correctly
- Pulls charts and readies them for the next day appointments; files completed patient charts daily.
- Files test/procedure results inpatient's medical record after physician has signed off on the results.
- Liaisons with company representatives or potential employees to assure correct services are provided.
- Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
- Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Qualifications
Required:
- High School diploma or equivalent
Preferred:
- Medical office coding experience
- Previous physician office or customer service experience
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Share This Job
Featured Jobs
Recently Viewed Jobs
You do not have any recently viewed jobs
Nursing Opportunities
Benefits
Information Services Careers
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Contact us if you need any further information about NM Nursing Careers at .
We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.
© 2023 by Northwestern Medicine® and Northwestern Memorial HealthCare.
Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.
Expected salary:
Location: Palos Heights, IL
Apply Now