Consumers Credit Union (CCU) is a Great Place to Work Certified company seeking a Video Teller. In this role, you will assist members with their financial transactions through interactive teller machines, ensuring a positive and efficient service experience while adhering to compliance and quality standards.
Responsibilities
- Deliver excellent service to members by accurately processing deposits, withdrawals, loan payments, and other transactions through Interactive Teller Machines (ITMs)
- Guide and educate members on using ITM technology, helping them feel confident while identifying opportunities to recommend relevant credit union products and services
- Perform account maintenance including loan corrections, loan/account fee reversals, and transactional disputes related to the ITM channel
- Assist with decreasing risk and losses to the credit union by reviewing account activity and by gathering information required for compliance requirements
- Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to
- Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to
- Collaborate with branch employees to create a partnership between the branch and video teller team when assisting members
Skills
- High School Diploma or GED – Minimum
- At least 1 year of customer service experience required, financial institution experience preferred
- Strong customer service skills with the ability to build rapport and communicate clearly
- Comfortable multitasking in a fast-paced, technology-driven environment
- High proficiency with computer systems and software applications
- Confident and professional appearing on camera while interacting with members
- Flexibility to work 40 hours/week between the following hours: Monday - Friday: 8AM - 6:15PM, rotating Saturdays: 8AM-2PM
- Bi-lingual Spanish preferred
Benefits
- Medical (High Deductible, HMO and PPO)
- Dental
- Vision
- Spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) savings plan
- Pension plan
Company Overview
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://myconsumers.org.
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