We are seeking a Vice President, Patient & Client Experience to lead a high-performing patient and client services function that provides outstanding support to healthcare providers, laboratories, and patients. The ideal candidate will have a strong background in client services within the biotechnology or healthcare industry, with a focus on oncology diagnostics. Requirements Bachelor's degree in Life Sciences, Business Administration, or a related field Minimum of 7 years of experience in client services, customer operations or account management within the biotechnology, diagnostics, or healthcare industry Proven experience in hiring, training, leading and developing high-performing teams Demonstrated experience standing up new teams, programs, or service functions in a startup or high-growth environment Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal stakeholders Strong analytical, problem-solving skills, and decision-making skills demonstrating a proactive approach to identifying and addressing client needs and ability managing ambiguity and setting priorities Benefits Paid vacation Sick time Parental leave (if applicable) Medical, dental, vision, life, disability coverage Flexible spending accounts 401k with company match Originally posted on Himalayas