About the position
Supervises and coordinates the staff and daily operations of the Financial Services department to ensure proper registration, verification, authorization, billing, and collection of patient services.
Responsibilities
• Promotes Financial Services department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Financial Services team members by communicating and providing guidance toward achieving department objectives.
• Supervises daily operations and oversees the activities of registration, verification, authorization, billing, and collection of patient services.
• Acts as a primary liaison to all payors, patients, patient accounts, clinicians, and/or other practice areas; ensures proper billing and follow-up; collaborates with the Patient Accounts to optimize billing flow.
• Advises management of systemic issues and high risk/high exposure situations; recommends solutions; develops and implements policies and procedures to facilitate registration, verification, authorization, billing, and collection activities to maximize operational efficiency.
• Supervises, hires, trains, disciplines, and evaluates staff.
• Ensures performance appraisals are completed in a timely manner; trains new employees on departmental policies and procedures, as well as, processes and systems, including but not limited to, Rehabilitation Tool-Kit (RTK), ZirMed and IDX.
• Informs staff of changes in policies, procedures, processes and systems, as well as, new insurance regulations.
• Maintains daily workflow in order to expedite processing while ensuring quality care and customer service.
• Maintains attendance, payroll records, and processing of time-off requests.
• Performs department audits to ensure compliance with regulatory standards and payor requirements; prepares and monitors statistical, quality improvement and staffing reports.
• Performs related duties as required.
• All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Requirements
• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
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