Job Description:
• Develop, implement, and manage comprehensive training programs for field and virtual audiences across the VESEE 2.0 contract.
• Design curriculum and training materials for system modernization, data migration, and new workflows (ES, EDB, IVM, VistA REE).
• Coordinate and deliver live, virtual, and hybrid training sessions, including webinars, workshops, and hands-on labs.
• Assess training needs through stakeholder engagement, surveys, and performance metrics.
• Track and report training effectiveness, participation, and outcomes to leadership.
• Manage training logistics, scheduling, and resource allocation for nationwide field teams and remote learners.
• Ensure all training content complies with VA directives, security, privacy, and accessibility standards.
• Support onboarding and continuous education for new hires and existing staff.
• Collaborate with technical teams to update training materials in response to system changes and enhancements.
• Provide Tier 2 support for training-related issues and escalate technical questions as needed.
• Maintain a repository of training documentation, recordings, and reference guides.
• Facilitate knowledge transfer during transition periods and system upgrades.
Requirements:
• Bachelor’s degree in education, instructional design, information technology, or related field.
• 6 years of relevant experience; 10 additional years may be substituted for education.
• Proven experience developing and delivering training for large-scale IT modernization projects.
• Expertise in virtual training platforms (e.g., MS Teams, Zoom, Webex) and field training coordination.
• Strong curriculum design, instructional writing, and presentation skills.
• Familiarity with federal compliance requirements (FedRAMP, FISMA, HIPAA, Section 508).
• Ability to assess training needs and measure learning outcomes.
• Experience supporting both technical and non-technical audiences.
• Excellent organizational, communication, and stakeholder management skills.
• Willingness to travel for field training events and support after-hours sessions as needed.
Benefits:
• Medical
• Dental
• Vision
• Voluntary Life Insurance
• 401(k)
• Basic Life A&D
• STD
• LTD
• PTO
• Telehealth
• paid holidays
• FSA
• HSA
• Employee Assistance Program (EAP)
• Traveling Assistance
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