Job Overview:
We are seeking an experienced Senior Manager to lead our Learning and Development team in transforming our training products and strategies for Contact Centers, Airports, and Cargo. As a key member of our team, you will have the opportunity to make a significant impact on the development of our 30,000+ frontline colleagues worldwide.
Key Responsibilities:
- Lead, inspire, and develop a team of instructional designers to create innovative training programs that support our business objectives
- Apply agile methodologies and emerging technologies to drive business forward in a fast-paced environment
- Efficiently and effectively deliver remote learning capabilities, and evolve from traditional classroom or electronic training to a blended environment
- Collaborate with cross-functional teams to integrate technologies that align with enterprise needs and reduce colleague effort
- Identify, anticipate, and communicate innovative training and learning strategies as technologies continue to evolve
Requirements:
- Bachelor's degree or Graduate degree in Instructional Design, Learning and Development, or Education, or relevant field or equivalent training/experience
- 3+ years of experience leading instructional design teams with a demonstrated ability to identify and apply new learning technologies and strategies
- Experience in leadership roles, developing colleagues and directing cross-functional teams
- Broad experience managing and implementing large, complex projects
Preferred Qualifications:
- 3+ years of management experience in a Learning and Development, Technical Training, program management, or operations role implementing training programs
- Proven track record of driving successful training programs that improve employee performance and positively impact the business' overall performance and effectiveness
What We Offer:
- Competitive salary: $27/hour
- Comprehensive benefits package, including medical, dental, vision, and 401(k) program
- Opportunities for professional growth and development
- Remote work arrangement
- Diverse and inclusive work environment
Join Our Team!
This is a fantastic opportunity to grow your career with a leading airline. If you have the skills and passion we're looking for, please submit your application today.
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