Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale. We are building the future of communication by helping brands like Naked Wines, Eargo, Edible Arrangements and Camp Bow Wow, build meaningful relationships with their customers through conversation—SMS to start. Voxie has been named a Top 10 most innovative technology company, and secured $34 Million in Series A funding. We're backed by top tier VCs.
About The Role
As a Senior Customer Onboarding Consultant - Franchise, you will work with our largest customers to implement Voxie’s intelligent SMS platform. You’ll leverage deep knowledge of Voxie’s solutions, a strong commitment to customer experience, along with your extensive experience with project management to ensure a seamless client implementation and set the foundation for a successful long-term partnership.
In this role you'll have the opportunity to independently lead projects, create/refine processes, and collaborate across all departments.
What You Will Do
- Proactively manage the implementation process from end-to-end to achieve customers'/Voxie’s target timelines and success criteria
- Deeply understand our clients customer journey, use cases/pain points and align them to Voxie’s solutions
- Define, document, and communicate customer workflows, including SMS copy/cadence, compliance best practices, integration requirements, Voxie technical workflows and more
- Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
- Communicate technical requirements and timelines to various internal/external departments and with multiple third-party vendors to ensure project progress
- Partner with our data team to ensure client ROI and satisfaction
- Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for future expansion
- Partner with Sales, Engineering, Customer Success, and Support to ensure seamless hand-offs
- Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and provide feedback on product enhancements
- Play a key role in the development and documentation of processes and best practices
What You Will Need
- 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
- Bonus: prior experience at an early-stage SaaS company
- 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to act as a partner and enable customers to scale and grow with Voxie
- Proven ability to build and improve customer journeys/processes from the ground up
- Demonstrated project management experience, deploying multiple projects simultaneously in a fast-paced environment
- Stellar communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
- Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
Estimated Salary Range: $90,000 - $125,000 based on experience
We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.
If you require any accommodations throughout your interview process, please let our hiring team know and we will be more than happy to make the appropriate adjustments.
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