General information
Career area Deposits Operations Work Location(s) 12808 Gran Bay Parkway West, FL, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 20085 Posted Date 06-23-25 Working time Full time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
The Senior Analyst will lead various projects with fraud team impacts. You will have the opportunity to create, execute and support project plans to ensure operational and overall engagement and readiness. You will coordinate across multiple lines fraud team functions such as Investigations, Fraud Support, Fraud Early Warning, as well as support functions such as L&D, Quality, Risk Management, Compliance and Technology. Tasks will include the planning, coordination, facilitation and execution against key initiatives.
At this time, Ally will not sponsor a new applicant for employment authorization for this positionAlly work locations include Charlotte NC, Detroit MI, Jacksonville Fl, or Fort Washington PA.
The Work Itself
- Support and implement the strategy, mission, and vision for team.
- Responsible for creating and contributing to the PM structure, and supporting the fraud team changes and work with fraud team function impacts.
- Oversight of day-to-day processes including intake requests tracking and monitoring, stakeholder engagement/coordination, communication and status reporting
- Prepare consolidated view of open projects for distribution to team members
- Develop and assist team with comprehensive project plans through execution
- Identify and coordinate operational readiness activities
- Utilize Jira, MS Project, Confluence and other tools for project tracking and updates
- Collaborate across and present to all levels of the organization
- Responsible for coordinating multiple projects simultaneously, ensuring all operational readiness tasks and deliverables are accounted for and performed within the expected project timelines.
- Responsible for identifying and resolving issues and mitigating risks; calling out issues/risks when appropriate
- Facilitate process mapping and design for initiatives as needed
- Employ process improvement techniques and tactics during initiatives as needed
- Participate in project management activities, program development efforts, process enhancement initiatives, and management efforts intended to facilitate achievement of objectives.
The Skills You Bring
- 3+ years of proven experience in project planning and execution required
- Experience in process improvement and/or design is required
- Fraud operations experience is highly preferred
- Jira, MS Project, and Confluence experience preferred
- Advanced experience with Microsoft Office Suite
- Strong written and verbal communication skills with an ability to communicate effectively across business levels (both vertically and horizontally).
- Excellent consultative, influencing, conflict management and negotiation skills
- Ability to support multiple assignments and collaborators, prioritize workload, and coordinate with direct reports to meet deadlines.
- Ability to organize work and exercise effective problem solving skills.
- Ability to build strong relationships with internal business partners and experience working with multiple business partners in a collaborative and team-oriented manner.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $70000 - $100000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.
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