Join the Fabletics Team: Where Passion Meets Fashion and Customer Experience
Are you a motivated and fashion-forward individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for driving sales growth? We're on the hunt for a talented Retail Sales Lead to join our team at the Disney Springs Town Center in Lake Buena Vista, FL. As a key member of our sales team, you'll play a pivotal role in providing a best-in-class retail experience, driving customer engagement, and fostering a culture of inclusivity and diversity.
About Fabletics and TechStyleOS
Fabletics is a leading online fashion brand that's revolutionizing the way women shop for activewear. Our mission is to empower women to live their passion and feel confident in their clothing. We're part of TechStyleOS, a globally integrated Operations and Services provider that's behind some of the fastest-growing online fashion brands in history. With capabilities spanning technology, data science, supply chain management, fulfillment, customer service, and more, we help brands launch, scale, and grow across product categories and geographically.
Our Culture and Values
At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity and inclusivity. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable law. We're committed to creating an inclusive space for all and do not tolerate discrimination or harassment.
Job Summary
As our Retail Sales Lead, you'll be responsible for providing a best-in-class retail store customer experience and support in Sales & Operations. You'll work alongside our Store Manager, store supervisors, and a team of highly personable associates to drive customer engagement, sales growth, and business results. If you're a self-motivated, highly energetic individual with a passion for fashion and customer experience, we want to hear from you!
Key Responsibilities:
- Deliver Exceptional Customer Experiences: Embody our culture and values, providing insight to our customers on how to Live their passion. Actively engage customers in new and meaningful ways by providing knowledge on our fabrics, features, fit, and function.
- Drive Customer Engagement: Drive customer engagement inside and outside of the store environment, ranging from store events & promotions to community projects.
- Provide Training and Feedback: Provide training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
- Inspire and Motivate Associates: Work in coordination with the Store Manager to inspire associates to meet / exceed individual & team performance goals.
- Maintain Store Merchandising: Maintain store-merchandising guidelines that make the store easy to shop and add value to the customer's purchase journey.
- Communicate Effectively: Communicate inventory and training needs to Store Manager to increase overall Customer experience.
- Strive for Excellence: Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.
- Serve as a Resource: Serve as a resource for general product knowledge to all customers and team members.
- Maintain Personal Sales: Maintain personal sales and achieve sales goals.
- Physical Demands: Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs. This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Requirements and Qualifications:
- Minimum 1-Year Retail Experience: Prior retail management experience is a plus.
- Familiarity with Active Lifestyle: Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling / Spin, Pilates, Weight Training, Running, Nutrition, and other healthy activities.
- Excellent Interpersonal Skills: Ability to socially interact with Customers, Employees, and Business Partners inside and outside of the store environment.
- Team Player: Ability to work with large teams and have a high degree of comfort dealing with ambiguity.
- Self-Motivated: Self-motivated, a good communicator with an innate ability to bring the best out in others.
- Flexibility: Flexibility in work hours, open to work evenings, weekends, and national holidays.
- Age Requirement: Applicants must be 18 years of age or older.
Preferred Qualifications:
- Retail Management Experience: Prior retail management experience is highly desirable.
- Familiarity with Retail Inventory and POS Systems: Familiarity with retail inventory and POS systems is an asset.
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Inclusive Culture: A vibrant and inclusive workplace culture that values diversity and promotes equality.
- Comprehensive Benefits: A comprehensive benefits package that supports your well-being and success.
How to Apply
If you're passionate about fashion, customer experience, and driving sales growth, we want to hear from you! Apply now and take the first step towards a rewarding new role.
Apply Now
Don't miss this opportunity to join our team and make a significant impact. Apply today and start your journey with Fabletics!
Apply Now