Note: The job is a remote job and is open to candidates in USA. Nexus Technologies LLC is a company that provides technical support services. They are seeking a proactive and independent Service Desk Engineer to perform tier I and tier II technical support responsibilities, ensuring top-notch customer service and effective resolution of technical issues.
Responsibilities
- Diagnose, research, and resolve Tier 1 and Tier 2 technical hardware (printer, computer, peripherals) and common software issues
- Assist users that may be locked out of computing devices, cloud services, or other applications
- Direct unresolved issues to the next level of support personnel
- Maintain the highest possible level of customer service
- Work with vendors to provide clients with updates on ISP outages or vendor support issues
- Assist with the upkeep of client environment documentation
Skills
- Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support
- Skilled communicator on all levels and dedicated to providing top-notch customer service
- Meticulous attention to detail shown through timekeeping, documentation, execution of the technical work
- Diagnose, research, and resolve Tier 1 and Tier 2 technical hardware (printer, computer, peripherals) and common software issues
- Assist users that may be locked out of computing devices, cloud services, or other applications
- Direct unresolved issues to the next level of support personnel
- Maintain the highest possible level of customer service
- Work with vendors to provide clients with updates on ISP outages or vendor support issues
- Assist with the upkeep of client environment documentation
- Hands-on experience with Citrix
- Hands-on experience with O365 (Intune, SharePoint, Exchange Online, etc.)
- Hands-on experience with QuickBooks
- Hands-on experience with Sage
- Hands-on experience with COTS products (commercial-off-the-shelf)
- Hands-on experience with Microsoft Windows Server 2016 to present
- Hands-on experience with Microsoft Windows 10 to Present
- Hands-on experience with Microsoft Remote Desktop 2008 to Present
- Hands-on experience with Citrix Receiver
- Hands-on experience with Active Directory, DNS, DHCP
- Hands-on experience with O365 (Azure, Intune, SharePoint, Exchange Online, etc.)
- Hands-on experience with Printer Administration (Configuration, deployment, and troubleshooting)
- Hands-on experience with Basic Email filtering such as Barracuda
- Hands-on experience with Scan to email configuration
- Hands-on experience with PC Hardware Troubleshooting
- Hands-on experience with Mac OS configuration
- Hands-on experience with VPN Client Configuration (Windows, SonicWall, Meraki, Cisco)
Benefits
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
Company Overview
Nexus offers public transportation services for the economy and communities also operates tyne and wear metro. It was founded in undefined, and is headquartered in Newcastle Upon Tyne, Newcastle upon Tyne, GBR, with a workforce of 1001-5000 employees. Its website is https://nexus.org.uk.
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