Note: The job is a remote job and is open to candidates in USA. Harris Computer, through its division CareTracker, is seeking a Technical Product Manager PM/EMR to bridge the gap between business stakeholders and the development team. This role involves owning the product backlog, leading a team of Business Analysts, and ensuring outcomes align with business goals and customer needs.
Responsibilities
- Product direction and roadmap for PM and EMR, with primary depth in PM and RCM
- The Jira backlog: vision, grooming, prioritization, refinement, and Definition of Ready across all active epics and sprints
- A team of Business Analysts supporting PM and EMR, including their assignments, development, and performance
- Revenue cycle outcomes: eligibility, charge capture, claims (837), remits (835), denials, resubmissions, and patient billing
- Cross-functional alignment with Sales, Support, Professional Services, and customers on what is coming next and why
- Release readiness in partnership with the Scrum Master, Tech Lead, QA, and Implementation
- Build and maintain deep knowledge of how CareTracker works today, not just the documented behavior, but the real behavior customers depend on
- Translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap that accounts for technical constraints honestly
- Own the Jira backlog end to end: write epics, stories, and acceptance criteria that engineering can build against without guesswork; keep the board clean, current, and meaningful
- Run Scrum ceremonies effectively as Product Owner: sprint planning, backlog refinement, sprint review, and retrospectives; bring prepared, prioritized, and well-defined work into every sprint
- Partner with the Tech Lead on architectural trade-offs, integration design (HL7, FHIR, X12), and legacy modernization decisions
- Make the case for prioritization with data and customer evidence, up to leadership, across to engineering, and out to stakeholders, and be willing to hear no and come back better
- Run regular customer and stakeholder conversations to validate problems and pressure-test solutions
- Define and track success metrics for every initiative, and close the loop on what shipped versus what moved
- Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams, and decision rationale faster and more consistently than traditional approaches, and bring those habits to your team
- Lead, coach, and develop the Business Analyst team: set expectations, give regular feedback, run one-on-ones, and grow the bench
Skills
- 5+ years in product management or product ownership for a healthcare PM, RCM, or EMR product, ideally at a vendor serving independent or group practices
- Deep working knowledge of ambulatory revenue cycle: eligibility (270/271), claims (837P/I), remits (835), denials and appeals, payer rules, clearinghouse workflows, and patient statements
- Proven ability to move priorities in organizations where you do not have direct authority over engineering, through argument, evidence, and relationship, not position
- Experience on a mature platform where backward compatibility and customer trust are real constraints, not just talking points
- High tolerance for ambiguity and a track record of making forward progress anyway: relentless on the problem, patient with the process
- Hands-on, daily use of Jira as a Product Owner: backlog management, epic and story authoring, sprint planning, velocity tracking, and keeping the board as a source of truth
- Solid command of Scrum: sprint ceremonies, Definition of Ready, Definition of Done, stakeholder communication across the sprint cycle, and the discipline to keep the team focused on committed scope
- Experience working in or maturing an agile team, not just participating in agile rituals but actively improving how the team plans, refines, and delivers
- Hands-on experience writing PRDs, epics, and stories that engineering teams have shipped, with acceptance criteria strong enough to prevent scope creep
- Direct people management experience: coaching, performance feedback, and developing analysts or product team members
- Strong written and verbal communication: able to brief executives and talk shop with engineers in the same day
- Experience with HL7, FHIR, or X12 standards in a product context
- Active, practical use of AI tools in your day-to-day work, not as a novelty, but as a genuine productivity multiplier for documentation, synthesis, and artifact generation
- Prior hands-on experience as a biller, coder, practice administrator, or RCM analyst before moving into product. Domain intuition at that level is hard to teach and we weight it heavily
- Experience with denial management, resubmission workflows, and claim audit trails
- Exposure to clinical workflows in an ambulatory EMR: charting, orders, e-prescribing, results
- Experience on a product undergoing legacy modernization, where decisions had to balance new architecture against existing customer dependencies
- History of introducing AI-assisted practices to a team: helping others build the habit, not just using it yourself
- Experience configuring or improving Jira workflows, board structure, or agile processes for a product team
- Experience building or shaping AI-assisted product features: ambient documentation, prior auth automation, denial prediction, or similar
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. It was founded in 1976, and is headquartered in Ottawa, Ontario, CA, with a workforce of 10001+ employees. Its website is http://www.harriscomputer.com.Company H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.