Job Overview: We're seeking a compassionate and detail-oriented Patient Support Center Representative to join our team at Optum, a global organization dedicated to delivering care and improving health outcomes. As a remote representative, you'll have the flexibility to work from home and make a meaningful impact on the lives of our patients. If you're passionate about providing exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to apply. Key Responsibilities: Provide top-notch patient support via phone, email, and other communication channels, ensuring timely and accurate resolutions to patient inquiries and concerns. Meet performance goals in patient satisfaction, accuracy, quality, and attendance, while adhering to department standards and guidelines. Multitask using dual monitors for data entry, phone etiquette, and resource utilization, maintaining proper guidelines and protocols. Collaborate with internal teams, including clinicians and supervisors, to resolve patient issues and provide exceptional care. Utilize Optum systems to address customer needs, including appointments, authorizations, claims, and benefits. What We Offer: Competitive salary and comprehensive benefits package. 5 weeks of paid on-the-job training to ensure your success in the role. Flexible scheduling with the ability to work from home (must reside in the Mountain or Central Time Zone). Opportunities for career growth and professional development in a dynamic and supportive environment. A culture guided by diversity, inclusion, and a commitment to health equity. Requirements: High School Diploma or equivalent experience. 2+ years of customer service experience. 40 wpm typing speed and proficiency with Microsoft Suite and other systems. Ability to work a full-time schedule (40 hours/week) with flexibility to work occasional overtime, weekends, and holidays. Preferred Qualifications: 1+ year of experience in a healthcare setting. Bilingual in English and Spanish. Previous experience working in a virtual environment or with multiple computer screens. Telecommuting Requirements: Reside within the Mountain or Central Time Zone. Ability to maintain a secure and private work area. Reliable high-speed internet connection. How to Apply: If you're ready to join a team that's dedicated to making a difference in the lives of others, apply now to become a Remote Patient Support Center Representative. We can't wait to hear from you! Apply for this job