Note: The job is a remote job and is open to candidates in USA. Technogen, Inc. is seeking a ServiceNow Senior Platform Engineer to optimize platform performance for high-volume workflows and large data sets. The role involves establishing engineering practices, improving operational resilience, and ensuring consistent delivery practices across teams.
Responsibilities
- Identify and address runtime bottlenecks, performance constraints, and supportability risks
- Establish engineering practices that improve stability under production load
- Define and enforce technical standards for maintainable, upgrade-safe platform engineering
- Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams
- Reduce customization sprawl by promoting sound platform design and architectural discipline
- Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency
- Improve release predictability and reduce implementation risk through better engineering controls
- Partner with teams to ensure delivery practices support both speed and long-term maintainability
- Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier
- Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality
- Support resilient engineering responses to incidents, degradation, or scaling pressures
- Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale
- Guide teams toward implementations that improve the durability and extensibility of the platform over time
Skills
- 5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms
- Strong understanding of performance optimization, engineering standards, release practices, and operational resilience
- Hands-on experience improving maintainability, scalability, and observability in complex environments
- Proven ability to balance delivery speed with control, supportability, and long-term platform integrity
- Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA
- Bachelor's Degree preferred
- Experience supporting service-centric or Service-Aware operating models
- Familiarity with platform lifecycle management, observability practices, and engineering governance
- Background in highly regulated or high-availability environments
- Relevant engineering or platform certifications
Company Overview
Technogen, Inc. It was founded in 2003, and is headquartered in Chantilly, Virginia, USA, with a workforce of 201-500 employees. Its website is http://technogeninc.com.