Note: The job is a remote job and is open to candidates in USA. Modivcare is a company focused on making a positive impact in people's lives through service-oriented roles. They are seeking Customer Service Representatives to assist members with inquiries and concerns regarding service offerings, ensuring accurate processing of requests and providing support for health outcomes.
Responsibilities
- Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
- Ensure all company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and efficiently to extract necessary information from multiple systems
- Review and educate members on our services and their insurance coverage
Skills
- MUST LIVE IN TEXAS
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills. All system documentation will be in English
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Proficiency in Microsoft Office Suite
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Work overtime as required
- Ability to work independently under general supervision
- Sound decision-making and problem-solving skills in a fast-paced environment
- High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test
- Ability to directly hardwire to your modem
- Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
- Attend 100% of training, on camera for the first 30 days of employment
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Overview
ModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions. It was founded in 1996, and is headquartered in Denver, Colorado, USA, with a workforce of 10001+ employees. Its website is https://modivcare.com.
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