Role Snapshot:
- Position: Remote Customer Service Representative
- Company: Workwarp (Supporting Aeetna)
- Location: Remote
- Start Date: Immediate openings available
- Compensation: Competitive Salary
As a Remote Customer Service Representative, you will be the voice of Aeetna, providing exceptional phone support to our Medicaid members and suppliers. You'll handle a variety of inquiries, including eligibility, supplier changes, ID card requests, and more. We are committed to delivering outstanding customer experiences, and strong communication skills are essential for success.
Responsibilities include:
- Responding to inbound calls from members and suppliers, addressing inquiries related to benefits, eligibility, services, prior authorization, additional benefits and programs, etc.
- Maintaining a reliable high-speed internet connection with a wired Ethernet link. Wi-Fi is not permitted.
- The organization provides hardware and training.
Required Skills:
- Excellent verbal and written communication skills; ability to meet performance standards, participation requirements, and call quality objectives.
- Proven ability to work independently and telecommute.
Preferred Skills:
- Experience working in a call center environment.
- Familiarity with Medicaid and Federal health insurance.
BENEFITS:
- Healthcare:** Comprehensive medical, dental, and vision coverage, with options for FSAs and HSAs.
- Wellness Programs:** Employee well-being initiatives including gym discounts, health challenges, and access to wellness resources.
- Retirement Plans:** 401(k) plan with company match.
- Life Insurance:** Basic and supplemental life insurance options.
- Disability Benefits:** Short-term and long-term disability coverage.
- Paid Time Off:** Vacation, personal days, and sick leave.
- Tuition Assistance:** Potential for tuition reimbursement programs.
- Employee Assistance Program (EAP): Confidential counseling and support services.
- Flexible Work Arrangements:** Potential for flexible work hours or remote work, depending on the role and department.
- Professional Development:** Training programs, workshops, and opportunities for career advancement.
- Employee Discounts:** Discounts on Aeetna products and services, as well as partner discounts.
- Wellness Rewards:** Potential for wellness-related rewards.
Your Future Starts Here
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