Note: The job is a remote job and is open to candidates in USA. NPR is a thriving, mission-driven multimedia organization producing award-winning content. They are seeking a Donor Services Coordinator to assist with donor inquiries and manage gift processing in Salesforce, ensuring data integrity and supporting philanthropic efforts.
Responsibilities
- Serves as the primary point of contact for public donor inquiries via email and voicemail, providing timely and accurate information on gift policies/procedures while triaging complex requests to Senior Associates or the Director of Donor Services to ensure high-level resolution
- Responsible for all aspects of database gift entry in Salesforce and must be able to independently handle processing of lockbox, credit card, wire, stock, pledge and gift agreements and all other types of transactions
- Process gifts in a timely manner and ensure all gift codes are accurately applied
- Able to proactively problem solve to make adjustments or corrections in consultation with the Finance and Donor Services teams
- Maintain ongoing gift data hygiene, maintenance, and ad-hoc clean-up projects and other necessary tasks to ensure integrity of the database
- Work with frontline fundraisers and research teams to ensure proper entry of all relevant information for processing gifts and assist with gift data management
Skills
- Experience working with confidential data in a nonprofit or comparable organization
- Exceptional interpersonal skills and experience engaging with a wide range of customers through a service-minded commitment to resolving inquiries effectively and thoughtfully
- Strong PC skills, proficiency in Excel, Adobe and Docusign
- Proficiency with relational databases, preferably Salesforce
- Detail-oriented with the ability to enter data with a high level of accuracy in accordance with organizational policy
- Motivated and dependable, manage time efficiently, consistently meet required deadlines
- Positive attitude and willingness to jump in when and where needed
- Critical thinking skills, including the ability to identify problems and propose solutions to the Director for resolution within assigned areas of responsibility
- Cultivate and support an inclusive and equitable workplace culture
- Enthusiasm for public media, its mission and its programs
Benefits
- Access to health and wellness
- Paid time off
- Financial well-being
- Medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings
Company Overview
NPR is a multimedia news organization and radio program producer that delivers national and international news broadcasts. It was founded in 1970, and is headquartered in Washington, District of Columbia, USA, with a workforce of 1001-5000 employees. Its website is http://www.npr.org.Company H1B Sponsorship
NPR has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 6 in 2023, 7 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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