Note: The job is a remote job and is open to candidates in USA. Leica Geosystems, part of Hexagon, is a leader in developing technologies for Reality Capture, surveying, and measurement. They are seeking a Central Customer Support Specialist to assist customers with technical problems related to their products and services, ensuring high-quality customer support during sales and after-sales procedures.
Responsibilities
- Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture products
- Identify customers’ needs, clarify information, research issue in the CRM and provide solutions
- Guide customers to available digital documentation to resolve customers technical issues
- Reset my World and Cyclone Cloud account passwords and unlock accounts
- Detailed documentation of call conversations in our CRM database
- Identify and prioritize documentation needs to supplement existing knowledgebase articles
- Field calls and assign reality capture issues to 2nd Level Support when needed
Skills
- Experience with Leica Reality Capture products
- Strong verbal and written communication skills
- Ability to set priorities and manage time effectively
- Meet personal/team qualitative and quantitative targets
- Manage frequent inbound and outbound calls in a timely manner
- Knowledge of computer software and office systems
- Dedication to customer satisfaction
- Energetic, self-motivated, and able to prioritize workload
- Ability to multitask and strong time management and organizational skills
- Ability to work in established team environment
- Bachelor's or associate degree
- Additional geospatial positioning experience with Leica Survey or construction products
- Previous experience in a customer support role
- Familiarity with CRM systems and practices
Benefits
Company Overview
Leica Geosystems creates complete solutions for professionals across the planet. It was founded in 1987, and is headquartered in Heerbrugg, Sankt Gallen, CHE, with a workforce of 1001-5000 employees. Its website is http://leica-geosystems.com/.Company H1B Sponsorship
Leica Geosystems part of Hexagon has a track record of offering H1B sponsorships, with 1 in 2025, 5 in 2023, 3 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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