Note: The job is a remote job and is open to candidates in USA. Mogo is a company dedicated to helping Canadians achieve financial freedom. They are seeking an Account Manager, Collections who will negotiate repayment solutions for customers facing financial setbacks and work within a high-performing team to meet targets.
Responsibilities
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention
- Be a part of a high performing team and strive to exceed individual daily and monthly targets
- Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must
- Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures
- Monitor and resolve payment related discrepancies
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements
Skills
- To be mission driven, self-motivated
- To maintain focus and ruthlessly prioritize your core job responsibilities
- At least 1+ years of experience working in collections/AR, first or third party
- Comfortable using MS Office (Word, Chat GPT, Outlook, and Excel), as well as Windows operating systems
- Excellent verbal & written communication skills (you're incredibly persuasive!)
- Strong negotiation and conflict resolution skills
- Committed to going above and beyond to find solutions for customers
- Passionate about personal finance and helping people make positive financial decisions
- Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
Benefits
- Comprehensive Health and Wellness - Access medical, dental, and vision coverage plus a Health Spending Account
- Stock Options - Have a stake in the company's success through stock options
- Flex Vacation - Benefit from paid time off, including vacation days, holidays, and personal days
- Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources
Company Overview
Mogo Inc. is now Orion Digital. Please visit our rebranded LinkedIn profile via this page's website link. It was founded in 2003, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is https://www.orion-digital.com.
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