About the position The position involves greeting patients and guests courteously, whether in person or via telephone, and initiating the scheduling and check-in process for patients. The role requires obtaining and verifying accurate identification and demographic data for patients' medical records, ensuring confidentiality, and handling point-of-service collections. The individual will also verify insurance information and improve patient satisfaction through professional representation of the company. Responsibilities Greet patients and guests in a courteous manner, both in person and over the phone. , Initiate scheduling appointments and complete the check-in process for patients. , Obtain and verify accurate identification and demographic data for patients. , Handle point-of-service collections and face-to-face patient interactions. , Verify insurance information through electronic means, telephone, or web applications. , Gather and input patient demographic and financial information accurately. , Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due. , Balance cash drawer daily and prepare deposit slips at the end of each shift. , Demonstrate respect and cooperation in all staff relationships. , Adapt behavior to specific patient populations and maintain professionalism. Requirements High school diploma or equivalent required; Associate's degree preferred. , One year of related experience in hospital, clinic, medical office, or customer service. , Computer skills for data entry and retrieval of information. , Effective verbal and written communication skills. , Proficiency with Windows-style applications and various software packages. , Strong interpersonal skills and clerical skills. , Technical knowledge of healthcare insurance benefits and billing regulations. , Good organizational, time management, and conflict resolution skills. , Ability to work collaboratively with other departments. Nice-to-haves Certification in Healthcare Access Manager (CHAM) preferred. , Certification in Healthcare Access Associate (CHAA) preferred. , Certification as a Medical Assistant or other medical specialty-based certification preferred. Benefits Health insurance coverage , Dental insurance coverage , Vision insurance coverage , 401k retirement savings plan , Paid holidays , Paid time off (PTO) , Flexible scheduling options , Professional development opportunities Apply Job!