# **Job Opening: Operations Manager – TPA Oversight (Life & Annuity)**
• *Location:** Remote (U.S.)
• *Employment Type:** Full-Time
## **About the Role**
Farmers Life Insurance Company is seeking a highly skilled **Operations Manager – TPA Oversight** to lead and manage our third-party administration partners from a fully **remote** environment. This role ensures operational excellence, regulatory compliance, and seamless coordination between internal teams and external vendors responsible for policy administration.
The ideal candidate has direct experience working with **insurance TPAs**, strong knowledge of **life and annuity products**, and is equipped with hands-on expertise in **system testing, UAT, implementations, and process improvement**.
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## **Key Responsibilities**
### **TPA Oversight & Relationship Management**
• Serve as the primary operational liaison between Farmers Life and our TPA(s).
• Track and enforce SLA performance, quality metrics, turnaround times, and service levels.
• Conduct recurring operational reviews, issue escalations, and performance audits.
• Ensure TPA adherence to regulatory standards, product specs, and contractual obligations.
### **Operational Execution & Process Improvement**
• Oversee daily policy administration activities including new business, inforce transactions, claims processing, agent support, and customer service.
• Identify operational gaps and lead efficiency, automation, or process-improvement initiatives.
• Coordinate cross-functional resolutions to maintain high service delivery standards.
### **Systems Testing & Implementation**
• Lead or support **UAT**, system enhancements, platform implementations, and new product setups.
• Validate functionality, calculations, data integrity, and workflow readiness during testing cycles.
• Partner with actuarial, IT/system vendors, and TPA teams to ensure successful implementations.
### **Product & Compliance Coordination**
• Work closely with compliance, actuarial, and product development to ensure TPA alignment with product filings and state regulatory requirements.
• Support internal audits, data reviews, and state examinations.
• Document operational procedures and ensure consistency across systems and processes.
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## **Qualifications**
### **Required**
• **3–7 years of insurance operations experience**, preferably involving TPA oversight or policy administration.
• Proven experience with **system testing, UAT, and implementation** projects.
• Strong understanding of **life and/or annuity products** (MYGA, FIA, traditional life, etc.).
• Exceptional communication and vendor-management skills.
• Ability to work independently and proactively in a fully remote environment.
### **Preferred**
• Experience with fixed annuities, reinsurance structures, or administration-system conversions.
• Familiarity with policy admin platforms (e.g., Verisk FAST, FIS, Majesco, other TPAs).
• Experience with regulatory reviews, operational audits, or process mapping.
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## **What We Offer**
• 100% **remote role** with flexible working environment.
• Competitive salary and bonus structure.
• Medical, dental, and vision benefits.
• Opportunity to join a rapidly growing life insurance company with strong long-term outlook.
• Collaborative culture with direct impact on company operations and policyholder experience.
Apply Now
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