About the position
Augustine Consulting is seeking a full-time Service Desk Support Technician to provide exceptional IT support to small and medium-sized business clients in Cincinnati and Dayton. The role involves troubleshooting and resolving hardware, software, and connectivity issues for various devices, while maintaining a focus on customer satisfaction and effective communication. The technician will work within a ticketing system to manage multiple issues and may participate in after-hours support as needed.
Responsibilities
• Provide front-line support for computers, tablets, phones, servers, and network infrastructure.
• Diagnose and resolve hardware, software, and connectivity problems.
• Walk users through step-by-step solutions to technical issues.
• Manage multiple open issues using a ticketing system.
• Coordinate resolution and communicate solutions with end users and managers.
• Participate in occasional after-hours and weekend on-call support.
Requirements
• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 1 year of IT support experience preferred.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent communication skills, both verbal and written.
• Ability to diagnose and resolve issues with Windows PCs and mobile devices.
• Familiarity with basic business applications, including Microsoft 365.
• Basic understanding of IP network functionality and cybersecurity best practices.
Nice-to-haves
• Experience using a ticketing system and remote management platform.
• Familiarity with networking hardware such as routers, firewalls, and switches.
• Technical writing and documentation skills.
Benefits
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Professional development assistance
• Life insurance
Apply Now
Apply Now