Job title: Medical Office Assistant in Memphis, TN at University Clinical Health Company: University Clinical Health Job description : Description Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. Position Summary: The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service. Key Results Areas (KRAs): Exhibit excellent customer service skills by greeting and welcoming each patient and visitor. Assist with patient flow and coordinate a positive patient experience throughout the department's approved check-in/out process. Accurately determine patient needs, notify clinical staff of patient's availability to be seen, and ensure each patient completes required forms/paperwork in its entirety. Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems. Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information. Accurately enter patient information onto patient medical records. Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks. Maintain strong working relationships with administrative and clinical teams. Core Competencies Knowledge of the following: o Medical terminology o Application of medical chart requirements o HIPPA regulations Excellent written and verbal communication skills Proficiency in administrative tasks Basic understanding of clinical tasks Excellent interpersonal skills Exceptional attention to detail Requirements Education & Experience: High School Diploma or equivalent Required Minimum of 1+ years of experience in a healthcare setting Required specific specialty area Preferred but not Required Experience using Epic system strongly Preferred Expected salary : Location : Memphis, TN Job date : Sun, 04 May 2025 02:26:51 GMT Apply for the job now! Apply for this job