Lead Care Manager

About the position The Lead Care Manager under the direction of the Cal AIM Services Director, assists and aids members with enhanced coordination of care. Responsibilities • Promote and live out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principles. • Follow all LifeSTEPS policies, procedures and guidelines. • Assess members to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of assistance. • Responsible for developing and monitoring the member’s care plan. • Responsible for revising member’s care plan as needed. • Coordinate with external entities providing member with some level of care. • Coordinate with primary care providers, specialists, behavioral health, community based, long term services and supports needs and oral health providers involved in the care of the member. • Medication review/reconciliation. • Scheduling appointments and providing appointment reminders. • Coordinating transportation and possible accompaniment to critical appointments. • Identify and help to overcome barriers to adherence to care plan. • Promote, coordinate and tailor services to meet identified needs. • Assist members individually, with family, or guardians and caregivers regarding plans for meeting needs; provide culturally appropriate person centered planning, education, training and care instructions and document those activities and the plans for follow up. • Advocate and refer members to community resources, human services and other organizations as needed. • Compile records and prepare reports. • Submit claims to Managed Care Plans (MCP’s) for all member services when required. • Maintain all required client data in the mylifesteps.org database on a continuous, regular basis. • Ensure entries are up to date prior to each weekly supervision call. • Complete all administrative assignments including timely data entry in multiple databases. • Review service plan and perform follow ups to determine quantity and quality of services provided members and status of member cases. • Access and record member and community resource information. • Secure supplementary information such as employment, medical records, or school reports as needed. • Study and assess strength and weakness of existing resources. • Provides comprehensive housing transitions and housing tenancy navigation support to members eligible for services • Completes screenings and assessments to identify housing needs and factors contributing to housing instability, including functional, environmental, employment, educational, and health information, as appropriate. • Identifies and facilitates access to suitable housing options for members, as well as application processes, move in activities, rental negotiations and service referrals. • Conduct facility and habitability inspections, as needed. • Facilitates access to supportive services such as job training, life skills development, legal services financial resources and health care providers. • Fosters working relationships with property management firms, property owners, housing services agencies and housing advocacy organizations. • Engage with landlords and familiarize them with LifeSTEPS housing services and community resources to assist in preventing and addressing tenant issues. • Provide culturally appropriate health education information and outreach in community based settings, such as homes, clinics, shelters, local businesses, and community centers for various Managed Care Plan (MCP) members. Requirements • Bachelors degree in social work, psychology or related field. • Two (2) years of experience in a similar environment providing social services. • An equivalent combination of education and experience may substitute for the degree. Benefits • Competitive pay based on skill and experience • Paid Holidays • Paid Sick Leave • Employee Assistance Program • LifeSTEPS Perks Program • Medical, Dental Vision, and Life Insurance • 401(k) plan • Identity Theft Program • Pet Insurance • Paid Time Off Apply Now Apply Now