Tyler Technologies is a leading provider of software solutions for the public sector, and they are seeking an Implementation Consultant to deliver high-quality knowledge transfer services to clients. The role involves educating users on Tyler interface products and ensuring a smooth transition to standard interfaces while maintaining effective communication with clients and technical staff.
Responsibilities
- Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products
- Design and conduct knowledge transfer sessions on site or through webinars
- Educate users on interface functionality, maintenance and troubleshooting
- May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs
- May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes
- Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
- May assist QA staff with product testing or modification testing as required
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
- Create both client-facing and internal documentation such as 'quick tips' and 'how tos'
- Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand
- May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic
- Perform other duties as assigned
Skills
- Bachelor's degree, or comparable work experience, preferably in the field of accounting, payroll, or ERP Software implementation
- Typically a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience
- Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired
- Exceptional presentation and knowledge transfer skills
- Excellent interpersonal and communication skills
- Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel)
- Strong problem solving and analytical skills
- Ability to travel 25 - 50%
- Valid driver's license
Benefits
- You will be eligible to participate in the Annual Tyler Bonus & ERP Implementation Consultant incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results.
- The Implementation Consultant incentive plan is an addition to your base pay, with the opportunity to earn up to $3,000 - $7,000/year.
Company Overview
Tyler Technologies is a software company providing integrated software and technology services to the public sector. It was founded in 1966, and is headquartered in Plano, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.tylertech.com.Company H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships, with 64 in 2025, 64 in 2024, 48 in 2023, 53 in 2022, 46 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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