Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in a work-from-home capacity. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, answering incoming calls, and resolving customer inquiries in a timely and professional manner.
Job Responsibilities:
- Answer incoming calls from prospective guests and travel agents, providing accurate and helpful information to ensure a positive experience.
- Assist with booking new reservations or updating prior requests, ensuring seamless communication and resolution.
- Handle all general questions or inquiries, providing empathetic and solution-focused responses.
Requirements:
- High-speed internet access (equipment provided by the company)
- Availability to work any 8-hour shift, Monday through Sunday, including weekends
- Ability to work independently in a remote environment
- Excellent communication and problem-solving skills
- Strong customer service skills and a passion for delivering exceptional guest experiences
Benefits:
- Competitive hourly rate: $17.00 per hour, with opportunities for overtime pay
- Monthly internet stipend: $50
- Medical, dental, and vision insurance
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment:
This is a fully remote position, allowing you to work from the comfort of your own home.
Application Deadline:
Applications will be accepted until December 27, 2024.
About Us:
We are a leading provider of hospitality services, celebrating 75 years of excellence in the industry. Our global network of hotels offers accommodations for all types of travelers, and we are committed to delivering exceptional guest experiences.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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