Moxie Pest Control is dedicated to improving the quality of life for their customers, team, and community. They are seeking a Field Expert Support Expert who is passionate about customer service and resolving issues efficiently, while being a team player.
Responsibilities
- Must maintain a SMS response rate of 90sec or better
- Remain available for Field Expert calls, emails and other communications
- Assist with inbound general customer inquiries as needed
- Respond to SMS, email and Voicemails from customers
- When applicable participate in cross training within other CC departments
- Assist management with non recurring tasks as needed
- Occasional customer data entry update tasking
- Provide feedback in order to improve processes when prompted
Skills
- Must possess a high school diploma, or equivalent
- Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
- Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets)
- Become an expert at PestRoutes - our CRM
- Excellent communication and interpersonal skills
- Driven and ambitious individual with a strong desire to succeed
Benefits
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Additional options for dental and vision benefits, life and disability coverage and more
- 401K Plan
- Roth IRA
- Long- and Short-term Disability Coverage (Voluntary)
- Paid Time Off
Company Overview
Moxie Pest Control provides commercial pest control services, mosquitoes control services, and termites control services. It was founded in 2001, and is headquartered in Phoenix, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.moxieservices.com.
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