Introduction to blithequark
At blithequark, we value the contributions, management, and effect of each colleague, providing opportunities for everyone to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we have received over 5 million surveys from clients each year across the consumer, business, and service provider area, making us a pioneer in customer listening and experience.
About the Role
We are seeking an experienced data entry and live chat specialist to join our team at blithequark. As a key member of our crew, you will be responsible for handling the end-to-end voice of the customer technique, including the layout and programming of customer experience surveys, which include over 40 studies translated in more than 10 languages and added in over 20 countries. You will work closely with product and process owners, subject matter specialists, and the agile crew in technology to drive innovation and transformation in our voice of the customer method.
Key Responsibilities
- Assist in the development and maintenance of the new voice of the customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor.
- Work closely with the utility teams to outline, frame, and capture business needs, growing information of voice of the purchaser methods and leveraging the same to outline and transform the facts within the Cornerstone large data platform.
- Design and build a strong data model architecture to aid most fulfilling statistics processing and standardized metric definitions, allowing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions.
- Provide guidance to enhance competencies to drive efficiency in computing programs using massive data ecosystem, powering consumer tale evaluation & elaboration, design and development of software program programs, testing & builds automation tools.
- Proactively identify and automate manual tasks to improve best and efficiency, operating closely with partners from GSN and AET to prioritize, define, increase, and test the statistics for various use cases as part of the VOC end-to-end technique.
Essential Qualifications
To be successful in this role, you should have:
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years.
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups, and the ability to collaborate with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working with large data sets and analytics tools, with a strong understanding of data modeling and data architecture.
- Familiarity with cloud-based technologies and experience working in a remote or hybrid work environment.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our colleagues. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities for advancement. Our goal is to help you achieve your career goals and reach your full potential.
Work Environment and Company Culture
Our work environment is dynamic and fast-paced, with a focus on collaboration, innovation, and customer satisfaction. We prioritize the well-being of our colleagues and their loved ones, offering a range of benefits and programs to support their physical, financial, and emotional health. Our company culture is built on values of integrity, respect, and inclusivity, and we strive to create an environment where everyone feels seen, heard, and valued.
Compensation, Perks, and Benefits
We offer a competitive base salary, bonus incentives, and a range of benefits, including:
- Support for economic well-being and retirement
- Flexible working model with hybrid, on-site, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
- Career development and education opportunities
Conclusion
If you are a motivated and experienced data entry and live chat specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a competitive salary, comprehensive benefits, and a dynamic work environment, this is a chance to take your career to the next level and be part of a team that is leading the way in customer experience and innovation. Apply now and join our crew at blithequark!
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