Introduction to blithequark
blithequark is a pioneering force in the digital wholesale management industry, providing a cutting-edge platform that revolutionizes the way brands and retailers conduct business. With a strong foundation established in 2010, blithequark has grown to service over 14,000 brands and 600,000 buyers across 150 countries, processing an impressive $1.7B in wholesale transaction volume each month. Backed by prominent investors, blithequark is a Series D start-up that continues to attract top talent to drive market dominance. Our team of 150+ experts maintains a significant global presence, with employees in key markets across North America, Europe, and APAC.
About the Role
We are seeking an exceptional Regional Customer Success Manager to lead our EMEA region. This is a maternity cover position starting in November, with an initial contract duration of 9 months and a possible extension to 12 months. As a leader within our Customer Success team, you will develop and implement global processes and strategies on a regional level, managing your own book of brand accounts while mentoring and managing the EMEA team of Customer Success Managers.
Key Responsibilities
- Develop and execute regional customer success strategies to drive high unit and revenue retention and upsell rates, while exceeding personal goals for retention.
- Onboard, train, and develop trusted advisor relationships with strategic and high-value accounts to continually drive incremental value and return on the customer's investment.
- Handle client escalations for the region and confidently resolve higher-level issues relating to adoption/usage, product, pricing, accounts receivable, integrations, and more.
- Strategically expand revenue in accounts through cross-sell and upsell opportunities, and support the team in their efforts.
- Train and manage individual team member's performance, ensuring Customer Success team members consistently master and execute CS process and strategy, leveraging all necessary tools/technology (blithequark platform, Salesforce, Jira, etc.).
- Contribute to global team meetings and create strong partnerships with Sales and Marketing counterparts to ensure a seamless client experience from prospect to ongoing client.
- Be an advocate for regional client needs by communicating to senior leadership and working cross-functionally with our Product, QA, and Data teams to help move projects forward.
What We're Looking For
To be successful in this role, you should possess the following qualifications and skills:
- French speaking (business-level proficiency)
- Bachelor's degree (desirable)
- 7+ years of experience managing accounts or owning a book of business
- 5+ years of relevant work experience in SaaS, B2B, or Account Management (prior SaaS experience essential)
- Ideally, experience in the fashion or creative industries
- Experience managing and coaching a team across multiple regions
- Strong negotiation and sales skills
- Experience collaborating with cross-functional teams
Essential Skills and Competencies
In addition to the above qualifications, the ideal candidate will possess:
- Excellent leadership and management skills, with the ability to motivate and develop high-performing teams
- Strong communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
- Strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Strong business acumen and understanding of the digital wholesale management industry
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Regional Customer Success Manager, you will have access to:
- Comprehensive training and onboarding programs to ensure your success in the role
- Ongoing coaching and mentoring from experienced leaders
- Opportunities for career advancement and professional growth within the company
- Access to industry-leading tools and technologies to stay up-to-date with the latest trends and developments
Work Environment and Company Culture
blithequark is a dynamic and innovative company that values diversity, inclusivity, and creativity. Our work environment is fast-paced and collaborative, with a strong focus on teamwork and communication. We offer a range of benefits and perks to support our employees' well-being and work-life balance, including:
- Private Medical Insurance & Dental Cash Back Plan
- 4% Employer Pension Contribution
- Employer Assistance Programme
- Monthly work-from-home allowance
Compensation and Benefits
We offer a competitive compensation package and a range of benefits to attract and retain top talent. Our benefits include:
- Private Medical Insurance & Dental Cash Back Plan
- 4% Employer Pension Contribution
- Employer Assistance Programme
- Monthly work-from-home allowance
Conclusion
If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Regional Customer Success Manager at blithequark, you will have the chance to lead a high-performing team, drive business growth, and develop your skills and expertise in a dynamic and innovative industry. Don't miss out on this opportunity to join our team and contribute to the success of blithequark. Apply now to take the first step in your new career.
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