Introduction to Walmart and the Role
At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability and everything in between. As a General Merchandise Coach (Complex) with Walmart Management, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, all while affecting the lives of millions of customers worldwide. This role offers the freedom and flexibility of working from home, allowing you to enjoy a better work-life balance while contributing to a thriving team.
Job Summary
The General Merchandise Coach (Complex) position is a critical role within Walmart Management, focusing on leading and developing teams effectively, driving financial performance and sales, providing supervision and development opportunities for hourly associates, and ensuring compliance with company policies and procedures. As a GM Coach, you will be responsible for teaching, training, and actively listening to associates, touring stores, and providing feedback, as well as communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Key Responsibilities
- Lead and develop teams effectively by teaching, training, and actively listening to associates, and touring stores to provide feedback (Tour-to-Teach).
- Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
- Introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively.
- Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
- Manage and support customer service initiatives, ensure customer needs, complaints, and issues are successfully resolved, and develop and implement action plans to correct deficiencies.
- Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses.
- Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively.
- Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
Essential Qualifications
To be successful in this role, you will need to meet the following minimum qualifications:
- 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong leadership and team development skills, with the ability to teach, train, and actively listen to associates.
- Excellent communication and collaboration skills, with the ability to work with all levels of associates and stakeholders.
- Strong customer service skills, with the ability to model and demonstrate exceptional customer service standards.
- Ability to drive financial performance and sales, with a strong understanding of budgeting, forecasting, and controlling expenses.
- Strong problem-solving and analytical skills, with the ability to develop and implement action plans to correct deficiencies and improve processes.
Career Growth Opportunities and Learning Benefits
At Walmart, we are committed to helping our associates grow and develop in their careers. As a General Merchandise Coach (Complex), you will have access to a range of training and development opportunities, including:
- Live Better U and Bellevue University programs, offering degrees in Business Management and Leadership and certificates in People and Business Leadership.
- Academy trainings and Open Door trainings, providing associates with the skills and knowledge needed to succeed in their roles.
- Opportunities for advancement, with a range of career paths available within Walmart Management.
Work Environment and Company Culture
At Walmart, we are proud of our company culture, which is built on a foundation of respect, inclusion, and diversity. As a General Merchandise Coach (Complex), you will be part of a dynamic and supportive team, with a range of benefits and perks, including:
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental Leave Pay during military service.
- Paid Time off, including vacation, sick, and parental leave.
Compensation, Perks, and Benefits
The total rewards package for this role includes a competitive salary, with eligibility for benefits depending on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Conclusion
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now for the General Merchandise Coach (Complex) role with Walmart Management. This is a unique opportunity to work from home, with the freedom and flexibility to enjoy a better work-life balance while making a real impact on the lives of millions of customers worldwide. Don't miss out on this chance to join our team and shape the future of retail, tech, merchandising, finance, and hundreds of other industries. Apply today and take the first step towards a rewarding and challenging career with Walmart!
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