Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of meeting sales targets? If so, we invite you to join blithequark's dynamic team as a Remote Call Center Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to individuals seeking compensation for potential medical negligence.
**About blithequark**
At blithequark, we are dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on a foundation of empathy and a commitment to giving people hope when they have suffered or lost a loved one due to negligence. Our mission is to provide exceptional customer service while helping individuals navigate the complex process of seeking compensation.
**Responsibilities**
As a Remote Call Center Customer Service Representative, you will be responsible for:
* Connecting with individuals who have filled out a form to determine if they meet the criteria for potential compensation
* Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential qualified callers
* Multitasking while listening, answering questions, and viewing multiple windows
* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
* Participating in training and other learning opportunities to expand knowledge of the position
* Adhering to all company policies and procedures
* Assisting with other projects as needed
* Self-troubleshooting and problem-solving basic IT issues
**Requirements**
To succeed in this role, you will need:
* Excellent verbal and written communication skills
* Excellent interpersonal and customer service skills
* Strong problem-solving and conflict resolution skills
* A competitive spirit – we work as a team, but pay for performance!
* A willingness to work 40+ hours a week
* Residency in the State of Florida or New Jersey
* A quiet, distraction-free workspace
* A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
* High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
* A reliable noise-cancellation headset that is wired via USB (average price is $20-$30)
* A strong background in call-center environments and sales-focused roles
* 2+ years of phone sales/customer service experience
**This is not for you if...**
* You are unable to troubleshoot basic technical issues
* You are unable to work 40+ hours per week, each week
* You cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
* You are unable to use problem-solving skills
* You are unable to work the full training period (90 days)
* You are unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours
**Benefits**
As a valued member of our team, you will enjoy:
* Health Insurance, Vision & Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligibility for overtime outside of the training period
**Hours of Operation**
Our full-time schedule is as follows:
* Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
* Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
**Join our team at blithequark**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative, you will have the chance to make a real difference in people's lives while enjoying a dynamic and supportive work environment. Apply now and take the first step towards a rewarding career with blithequark!
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