Introduction
Are you ready to embark on a journey of endless possibilities, both in your career and personal life? Join the Blithequark family, and you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle them with adaptability and ease, acquiring new skills and advancing your career while having fun. At Blithequark, we believe in work-life balance and encourage you to explore your passions and interests outside of work.
Blithequark is a leading player in the airline industry, committed to providing exceptional customer experiences and fostering a culture of safety, teamwork, and innovation. Our Customer Experience Division is at the heart of our operations, and we're looking for a talented Customer Service Manager (CSM) to join our team in Philadelphia, USA.
Why You'll Love This Role
As a CSM at Blithequark, you'll have the opportunity to elevate your experience, knowledge, and leadership skills within the organization. Our leadership program is designed to help you grow into the best leader you can be, and we're committed to providing you with the tools and resources you need to succeed.
As a CSM, you'll be responsible for driving operational excellence, ensuring a safe and high-performing work environment, and delivering an exceptional customer experience. You'll lead and develop a team of frontline colleagues, fostering a culture of empathy, trust, and respect.
Key Responsibilities
- Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and client safety and well-being.
- Be a safety advocate: Identify and address safety concerns on a case-by-case basis.
- Establish team and individual goals that support departmental and organizational targets; mentor and coach frontline colleagues in skill development, customer care excellence, and company culture behaviors.
- Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
- Successfully allocate resources and provide support to enable teams to deliver on operational goals in a safe manner.
- Guarantee the continuous safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety activities.
- Promote effective communication among departments to engage our team in working together to achieve shared goals.
- Ensure knowledge of Joint Collective Bargaining Agreement (JCBA) and adherence to corporate policies and procedures.
- Embody our core values: energy, accountability, productivity, reliability, trustworthiness, optimism, honesty, inspiration, and reliability.
- Manage elevated service issues and be visible to your colleagues when issues arise.
- Communicate key corporate and local information to frontline leaders in an efficient and effective manner.
- Apply association contract rules and regulations in daily interactions with frontline colleagues and local association leaders.
Essential Qualifications
- Bachelor's degree.
- 3 years of experience leading others.
- Knowledge of organizational policies and procedures, as well as functional automation applications.
Preferred Qualifications
- Past airport customer care experience.
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement).
Skills, Licenses, and Certifications
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive work environment.
- Effective listening skills: ability to focus on what others are saying, take time to understand the points being made, and ask questions as needed.
- Decisive reasoning ability: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action.
- Strong problem-solving skills.
- Ability to work independently and collaboratively.
- Ability to work under demanding operational circumstances.
- Ability to prioritize and execute with a need for speed and accuracy.
- Ability to use sound business judgment to resolve issues with internal and external clients.
- Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure fundamental requirements are met for a safe, efficient, on-time operation.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to helping you grow and develop your skills. We offer:
- Leadership development programs to help you advance in your career.
- Training and development opportunities to enhance your skills and knowledge.
- Mentorship programs to support your growth and development.
Work Environment and Company Culture
At Blithequark, we pride ourselves on our inclusive and diverse work environment. We:
- Value diversity and inclusion in the workplace.
- Foster a culture of safety, teamwork, and innovation.
- Encourage work-life balance and employee well-being.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary: $25/hour.
- Medical, dental, prescription, and vision benefits.
- Virtual specialist visits and flexible spending accounts.
- 401(k) program with employer contributions.
- Employee assistance program, pet insurance, and discounts on hotels, cars, and travel.
Conclusion
Are you ready to join a dynamic team and take your career to the next level? Apply now to become a Customer Service Manager at Blithequark and be part of our commitment to delivering exceptional customer experiences and fostering a culture of safety, teamwork, and innovation.
Apply Now