Introduction to Toyota and the SmartPath Program
Imagine being part of a global brand that is redefining the future of mobility. At Toyota, we are committed to creating innovative, high-quality solutions that enhance lives and delight our customers. As one of the world's most admired brands, we are growing and leading the way in digital retailing solutions. Our SmartPath program is a complete and seamlessly integrated online and in-store digital retailing solution designed to create the #1 retail experience for our owners and future Toyota guests. We are seeking a talented and experienced SmartPath Field Manager to join our team and play a key role in driving the success of this program.
Job Overview
The SmartPath Field Manager will be responsible for working with interested Toyota dealerships to coordinate and manage the SmartPath dealer launch process. This includes demos, scheduling, contracting, coordinating, managing, and leading dealer launch activities for SmartPath dealers and SmartPath sustainment once launched. The successful candidate will serve as the field point person and subject matter expert for SmartPath, providing guidance and support to dealerships and regional teams. This position requires travel to Cincinnati Region dealerships and will work in conjunction with the Cincinnati Region Digital, District Sales, and District Service and Parts Manager Teams to reach National and Region SmartPath goals.
Key Responsibilities
- Work with Toyota dealers, HQ, and Field travelers to coordinate and manage the SmartPath dealer launch process, from initial dealer kickoff meeting through dealer launch week training.
- Lead and facilitate SmartPath dealer training sessions as part of the SmartPath Pre-Launch dealer activities.
- Lead and facilitate dealer training as required during SmartPath launch week.
- Conduct demos of the SmartPath product suite for Toyota dealers and region personnel as required.
- Manage a portfolio of 25 dealers at any one time through various stages of the SmartPath launch lifecycle.
- Facilitate and communicate resolution of dealership technical and systems issues with SmartPath Technical Support team.
- Communicate SmartPath program updates (e.g., new functionality, program pricing, technical issue resolution) as required to dealers and regions.
- Work with Toyota dealers and Field personnel to identify critical business metrics to measure the overall success and dealer adoption of SmartPath.
- Assist Toyota dealers and Region personnel with ongoing training, change management, and process improvement activities as required.
- Provide timely communication and feedback to SmartPath Retail Training consultants.
- Follow up with dealers and drive completion of SmartPath launch activities to ensure adherence to SmartPath launch schedule.
Essential Qualifications
A successful candidate will possess:
- Bachelor's degree (or higher), or equivalent professional work experience that is relevant to this position.
- Experience in a Toyota field office or in positions at HQ with significant responsibility for dealer interaction.
- Strong understanding of automotive consumer digital user experiences and user interfaces.
- Strong project management skills.
- Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
- Strong ability to build cross-functional relationships across the TMNA organization, IT, TFS, Marketing, etc.
- Intermediate or above skill level for Microsoft Suite of tools including Office 365.
- Knowledge and experience in designing and implementing successful dealer programs.
- Knowledge of the latest digital trends and best practices in online marketing and e-commerce.
- Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships.
- Strong analytical skills and data-driven thinking.
- Excellent speaking and presentation skills.
- Ability to plan and manage field travel, including setting itineraries and managing travel across a diverse group of dealers.
- Ability and willingness to travel up to 75% of the time.
Preferred Qualifications
An added bonus if you have:
- Previous Toyota District Sales Manager experience.
- Strong knowledge of dealer sales processes, including inventory management, pricing, incentives, F&I, and consumer information management.
- Experience in a variety of marketing disciplines at Toyota that involve implementation of digital platforms.
- Experience in business process mapping and process improvement initiatives.
Career Growth Opportunities and Learning Benefits
At Toyota, we are committed to the growth and development of our team members. As a SmartPath Field Manager, you will have access to professional growth and development programs, tuition reimbursement, and opportunities to work on innovative projects that will challenge you and help you grow. You will be part of a team that values diversity, inclusion, and respect for all, and you will have the opportunity to make a real impact on the future of mobility.
Work Environment and Company Culture
Our work environment is built on teamwork, flexibility, and respect. We offer a range of benefits, including a comprehensive health care and wellness plan, vehicle purchase and lease programs, and a 401(k) Savings Plan featuring a company match. We also offer flextime and virtual work options, paid holidays and paid time off, and referral services related to prenatal services, adoption, childcare, schools, and more.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Comprehensive health care and wellness plan
- Vehicle purchase and lease programs
- 401(k) Savings Plan featuring a company match
- Flextime and virtual work options
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the SmartPath Field Manager position. As a member of our team, you will have the opportunity to work on innovative projects, develop your skills and knowledge, and make a real impact on the future of mobility. Don't miss out on this exciting opportunity to join a global brand that is leading the way in digital retailing solutions. Apply today and start your journey with Toyota!
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