Introduction to Disney Parks Encounters and Items
Disney Parks Encounters and Items is a pioneering leader in the entertainment and technology industry, driven by Walt's passion for innovation and excellence. Our mission is to create and deliver exceptional experiences for our visitors, and we're constantly seeking new ways to enhance these experiences through cutting-edge technology and data analysis. As a Key Information Researcher in our team, you will play a vital role in driving the creation, implementation, and support of data analysis and AI (ML) models for our attractions, working closely with internal partners to deliver elite visitor experiences with interactive and data systems across Disney Encounters (DX).
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Data Analyst and Customer Support Specialist. This remote position offers an exciting opportunity to be part of the Disney family from the comfort of your own home, with no prior experience necessary – just a passion for customer service and a love for all things Disney! As a Key Information Researcher, you will be responsible for fostering and developing relationships with colleagues, providing thought leadership, and driving initiatives to achieve business objectives efficiently and effectively.
Key Responsibilities
- Engage with research and colleagues to drive ML strategies and identify areas where business problems can be solved creatively by applying ML
- Lead and collaborate with different specialists and data scientists to implement and scale ML solutions for creating magical experiences for our visitors and pushing the boundaries of functional objectives
- Drive innovation, proof-of-concepts, technology funding drives, and customer interactions that lead to growing top-tier AI platforms
- Manage functional support and maintenance of ML-related products and services delivered by the team
- Build standard procedures used in daily operations and work with specialty units to design, plan, and execute large-scale projects in the AI space
- Productionize ML algorithms in predictive analytics, classification, image recognition, NLP, anomaly detection, and more, and evaluate their performance on real-world datasets
- Collaborate with different teams to achieve goals in improving system performance and coordinate with existing software practices that generate effective code, including automated testing, continuous integration, code style consistency, and code reviews
Essential Qualifications and Abilities
To be successful in this role, you will need to possess the following essential qualifications and abilities:
- 2+ years of expertise in Python and predictive modeling experiences, such as TensorFlow, SparkMLib, PySpark, Light, MXNet, and more
- 2+ years of master-level experience in cloud platforms like AWS and GCP
- Proficient in SDLC, QA cycles, and Object-Oriented Programming Design Patterns
- Master-level experience in structured and unstructured data (i.e., images, video, text, audio, etc.) and SQL relational and non-relational databases
- 2+ years of experience with Airflow or another data workflow management tool
- Experience with version control software, such as GitHub and GitLab, Model Operations, and CI/CD pipelines
- Experience in driving discovery processes with partners to identify business requirements and desired outcomes, strong communication skills, and determination to complete tasks
- Solid systems integration architecture skills, capable of turning new tech into business solutions
Preferred Qualifications
While not essential, the following preferred qualifications will be highly regarded:
- Experience with Docker
- Experience with control systems
- Experience with Kubernetes
- Experience with cloud solutions in GCP or another cloud platform
- Experience with Atlassian Tools like Jira and Confluence
- Experience with Agile development methodologies
- Experience with automated testing, continuous integration, and continuous development
- Experience with data visualization and data monitoring tools (e.g., Splunk, Plotly, Tableau)
- Experience with audio analysis
- Experience with text analysis
Education
A Master's degree in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is required. A Ph.D. in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is preferred.
Career Growth Opportunities and Learning Benefits
At Disney, we are committed to providing our employees with opportunities for growth and development. As a Data Analyst and Customer Support Specialist, you will have access to a range of training and development programs, including:
- Professional development opportunities to enhance your skills and knowledge in data analysis and AI
- Collaboration with experienced professionals in the field
- Opportunities to work on high-impact projects that drive business results
- Access to cutting-edge technology and tools
- A dynamic and supportive work environment that encourages innovation and creativity
Work Environment and Company Culture
At Disney, we pride ourselves on our unique and dynamic company culture. As a remote employee, you will be part of a global team that values:
- Innovation and creativity
- Collaboration and teamwork
- Customer focus and satisfaction
- Diversity and inclusion
- Professional development and growth
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a range of perks and benefits, such as:
- Flexible working hours and remote work arrangements
- Comprehensive health and wellness programs
- Retirement savings plans and employee stock purchase plans
- Paid time off and holidays
- Access to exclusive Disney events and experiences
Conclusion
If you are a motivated and customer-focused individual with a passion for data analysis and AI, we encourage you to apply for this exciting opportunity to join the Disney team as a Data Analyst and Customer Support Specialist. With no prior experience necessary, this role offers a unique chance to develop your skills and knowledge in a dynamic and supportive environment. Don't miss out on this opportunity to be part of the Disney family and contribute to the creation of magical experiences for our visitors. Apply now and take the first step towards an exciting and rewarding career with Disney!
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