Welcome to blithequark
At blithequark, we believe that our people are the driving force behind our success. We're committed to fostering a work environment that prioritizes the health, safety, and well-being of our teammates, while also promoting diversity, inclusion, and work-life balance. Our goal is to create a workplace where everyone feels valued, supported, and empowered to grow professionally and personally. We're passionate about helping our customers achieve their financial goals, and we're looking for talented individuals to join our team as Customer Solutions Representatives - Collectors.
About the Role
We're seeking skilled and motivated individuals to join our team as Customer Solutions Representatives - Collectors. As a Collector, you will be responsible for contacting blithequark auto loan customers to remind them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. This is a fantastic opportunity to make a real difference in people's lives while working in a fun and dynamic team environment.
Key Responsibilities:
- Contact customers to determine the reason for payment delinquency and negotiate payment commitments
- Handle accounts with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance standards and metrics
- Confirm and/or negotiate payment arrangements, research any discrepancies
- Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
- Maintain strict confidentiality
- Work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
- Use computerized systems for tracking, information gathering, and/or troubleshooting
- Respond to customer inquiries via telephone, email, or other channels within established time frames
- Evaluate accounts to find a win-win solution to avoid repossession loss
- Document all accounts accurately, clearly, and concisely, noting reasons for hardship and potential repossession loss
- Respond with accurate information pertinent to the caller's questions using professionalism and integrity
- Adhere to all state and federal laws in the handling of accounts
Requirements
To be successful in this role, you'll need to have:
- A high school diploma or equivalent
- Prior experience in financial services or a similar industry (preferred)
- An associate's degree or bachelor's degree in business or a related field (may be used in lieu of experience)
- Excellent listening, oral, and written communication skills
- Attention to detail and professional phone etiquette
- Skip tracing skills (preferred)
- Sales and/or persuasive negotiation skills
- Microsoft Windows and internet-based applications experience (required)
- Basic typing/data entry skills and ability to multi-task
- Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss
Preferred Qualifications:
- Bilingual skills (Spanish)
- Experience working in a call center or customer-facing environment
- Knowledge of financial services industry regulations and laws
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive compensation and benefits package that includes:
- Competitive base pay ($23/hour) and monthly incentives
- Industry-leading benefits, including medical, dental, and vision insurance
- 401(k) retirement savings plan with matching and company contributions
- Time away from work, including paid holidays, vacation days, and volunteer time off
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Work Schedule:
After completing our comprehensive training program, you'll work a schedule that includes:
- 8am - 5pm EST (or 7am - 4pm CST) Monday through Friday
- 11pm - 8pm EST (or 10am - 7pm CST) one day per week
- 8am - 12pm EST (or 7am - 11am CST) one Saturday per month
How to Apply
If you're a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please note that you must be located in Arkansas, Michigan, North Carolina, or Pennsylvania, and within 100 miles of one of our designated locations (Little Rock, AR; Charlotte, NC; Detroit, MI; or Fort Washington, PA).
Internet Requirements:
To work remotely, you'll need to have:
- Existing high-speed internet service
- Minimum download speed of 10MB/s (preferred download speed of 25MB/s)
- You can test your speeds at speedtest.com
Diversity and Inclusion
At blithequark, we're committed to diversity and inclusion in the workplace. We believe that a diverse and inclusive work environment is essential to driving innovation, creativity, and success. We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
Accommodations
We're committed to working with and providing reasonable accommodations to applicants with physical or mental disabilities. If you require an accommodation, please email us at [email protected].
Conclusion
If you're looking for a challenging and rewarding career opportunity with a company that truly values its employees, we encourage you to apply for this role. At blithequark, we're passionate about helping our customers achieve their financial goals, and we're committed to providing our employees with the tools, resources, and support they need to succeed. Don't miss out on this exciting opportunity to join our team and make a real difference in people's lives.
Apply Now