Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join our team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, resolving their inquiries, and exceeding their expectations.
**About blithequark**
At blithequark, we are committed to putting people first and achieving success with integrity. As North America's largest comprehensive waste management environmental solutions provider, we strive to make a positive impact on our communities and the environment. Our team is dedicated to providing innovative solutions to our customers, and we are constantly working to make blithequark a great place to work and grow a career.
**Job Summary**
As a Customer Service Representative at blithequark, you will be responsible for handling inbound customer service calls related to a wide variety of inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. You will work in a fast-paced, high-volume environment, using multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. Your exceptional communication skills, active listening abilities, and problem-solving skills will enable you to consistently provide an exceptional level of customer service, even in complex situations.
**Key Responsibilities**
* Fields customer service inquiries and handles customer service transactions independently and proficiently
* Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests
* Uses authorized systems to gather information, provide information, and/or update customer records
* Provides standard information and education regarding service options, charges, billing, and contracts
* Demonstrates ownership of the customer issue by providing one call resolution
* Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query
* Serves as an advocate for customers with repeat issues by engaging the right department and people within blithequark
* Communicates concise and accurate information
* Listens for and identifies opportunities to cross-sell additional products and services
* Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
* Supports other service lines when required
* Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
* Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
* Completes cross-training with Operations, Sales, and Billing
**Qualifications**
* Education: High school diploma or G.E.D (accredited)
* Experience: One (1+) year of previous call center customer experience (in addition to education requirement)
* Remote Work Requirements:
+ High Speed Internet (Minimum 50mbs download and 10mbs upload)
+ A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
+ The ability to physically connect the computer to the modem or router
* Certificates, Licenses, Registrations or Other Requirements: None required
* Other Knowledge, Skills or Abilities Required:
+ Excellent verbal, written, and analytical skills
+ Computer skills - MS Office
+ Typing Skills
+ Professional phone etiquette
+ Ability to multitask
+ Ability to react well under pressure and treats others with respect
+ Identifies and resolves problems in a timely manner
+ Prioritizes and plans work activities
+ Focuses on solving conflicts and listening to others without interrupting
+ Is consistently at work and on time
+ Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
+ Balances team and individual responsibilities and helps build a positive team spirit
+ Adapts and able to deal with frequent changes in the work environment
+ Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
+ Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
**Work Environment**
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
* Required to exert physical effort in handling objects less than 30 pounds rarely
* Normal setting for this job is: office setting
**Compensation and Benefits**
* The expected salary range for this position is $15.00 - 20.00
* The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location
* Benefits:
+ Medical, Dental, Vision, Life Insurance, and Short Term Disability
+ Stock Purchase Plan
+ Company match on 401K
+ Paid Vacation, Holidays, and Personal Days
**Why Join blithequark?**
At blithequark, we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make blithequark a great place to work and grow a career. We Are blithequark is what defines the perks of being in the blithequark family - from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
**How to Apply**
If this sounds like the opportunity that you have been looking for, please click "Apply" to submit your application. We look forward to hearing from you!
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