Join the blithequark Family and Explore a World of Possibilities
Are you ready to embark on a new journey and become the best version of yourself? At blithequark, we're committed to helping our team members grow their expertise, travel the world, and achieve a great work-life balance. As a Customer Assistance Representative, you'll play a vital role in delivering exceptional customer service and ensuring a seamless travel experience for our passengers.
About the Role
The Customer Assistance Representative is a critical part of our customer service team, interacting with customers in a courteous, efficient, friendly, and professional manner. As a remote representative, you'll work from the comfort of your own home, providing top-notch support to our customers across the United States.
Key Responsibilities
- Greeting customers and providing assistance with self-service kiosk check-in and kiosk baggage processing
- Troubleshooting kiosk technology issues and communicating with IT for additional support
- Verifying travel documents, carry-on baggage, and checked baggage to ensure compliance with company policies and regulations
- Assisting customers with checked baggage processing, queuing lines, and providing gate information and directions
- Referring customers to customer service agents when necessary and performing clearance and verification of documents at kiosks
- Assisting with the physical movement of non-ambulatory customers and unaccompanied minors
- Performing paging activities and other related duties as deemed operationally necessary
- Adhering to government regulations, company policies, and performance standards
- Providing quality customer service in a professional manner, using multiple internal resources and systems
Essential Qualifications
To succeed in this role, you'll need:
- A High School diploma or GED or international equivalent
- To be at least 18 years of age
- To read, write, fluently speak, and understand the English language
- Bilingual language skills may be required in some locations
- A valid driver's license as required by local authorities
- To complete a pre-employment drug screen, comprehensive background check, and/or fingerprinting
- To fulfill FAA criminal background checks and secure appropriate airport authority and/or US Customs security badges, if applicable
- To be authorized to work in the United States
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
- Working knowledge of Sabre or any other Passenger Service System
- Previous face-to-face customer service experience
- Experience working in a fast-paced environment
What You'll Get
At blithequark, we offer a comprehensive benefits package, including:
- Travel Perks: Explore the world with discounted rates on flights, hotels, and car rentals
- Health Benefits: Access to medical, dental, prescription, and vision benefits from day one
- Wellness Programs: Tools, resources, and support to help you achieve your wellness goals
- 401(k) Program: Employer contributions available after one year of service
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Our Culture
At blithequark, we're committed to creating an inclusive work environment that values diversity and promotes equality. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential.
Career Growth Opportunities
As a Customer Assistance Representative, you'll have opportunities to grow and develop your skills, advancing your career within the company. With a comprehensive training program and ongoing support, you'll be equipped to succeed in your role and take on new challenges.
Compensation and Benefits
We offer a competitive hourly rate of $25-$37 per hour, depending on experience. Our comprehensive benefits package includes health, dental, prescription, and vision benefits, as well as travel perks, wellness programs, and a 401(k) program.
Conclusion
If you're passionate about delivering exceptional customer service and are looking for a remote opportunity with a dynamic company, we encourage you to apply for this exciting role at blithequark. Join our team and become part of a company that's committed to making a difference in the lives of our customers and team members.
Apply Now
Apply Now