At arenaflex, we're on a mission to bridge the gap between high schoolers and successful college students by revolutionizing afterschool education in the college prep arena. We're a dynamic and forward-thinking organization that's passionate about creating an enabling environment for students to not just learn but develop their academic careers. As a Customer Service Representative, you'll be at the forefront of our customer-centric approach, ensuring seamless communication between staff, students, and parents.
**Job Summary:**
We're seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional customer service, developing relations with existing clients, and supporting sales and production. If you're a self-starter with excellent communication skills, a positive attitude, and a passion for education, we'd love to hear from you!
**Key Responsibilities:**
• Acts as the focal point of information between staff, students, and parents, ensuring seamless communication and resolving any issues that may arise.
• Responsible for all incoming calls – new clients, existing clients, or taking messages, providing a warm and welcoming experience for all callers.
• Assists in developing relations with existing clients, building strong relationships and ensuring their needs are met.
• Reports all staff, client, vendor, and subcontractor issues to Directors, ensuring that all concerns are addressed promptly.
• Develops, implements, follows, and perfects office systems and procedures, ensuring efficiency and effectiveness in our operations.
• Reads and answers all work-related emails, responding promptly to ensure timely communication.
• Answers all phone calls and directs callers to the appropriate contact, ensuring that all queries are addressed.
• Maintains and manages company calendar/appointments/client schedules, ensuring that all appointments are scheduled and managed efficiently.
• Schedules any appointments for Directors, ensuring that their schedules are managed effectively.
• Organizes and composes office correspondence, documents, and other reports, ensuring that all communication is professional and effective.
• Supports sales and production, providing administrative assistance to ensure that our sales and production teams are equipped to succeed.
• Comfortable posting company-related posts on social media platforms, ensuring that our online presence is engaging and effective.
• Sends communication ("thank you notes", referral gifts, etc.) accordingly, ensuring that our clients feel valued and appreciated.
• Reviews upcoming Daily/Weekly schedule with Directors, ensuring that our team is aware of upcoming events and deadlines.
• Participates in staff meetings, as needed, contributing to our team's success and growth.
• Ensures the company's public image is consistent and in keeping with branding, ensuring that our online presence reflects our values and mission.
• Provides marketing assistance, supporting our marketing efforts to ensure that our brand is promoted effectively.
**Essential Qualifications:**
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Self-starter who works well with minimal supervision, with a positive attitude and a willingness to learn and grow.
• Is coachable and has a positive attitude, with a passion for education and a desire to make a difference.
• Works well under pressure, with a calm and professional manner, even in fast-paced environments.
• Can multitask in a professional setting, with excellent communication skills and the ability to work effectively with others.
• Is comfortable speaking with clients in a customer-centric manner, with a focus on providing exceptional customer service.
• Good written and spoken communication, with the ability to compose professional correspondence and reports.
• Must be very professional, extremely organized, and punctual, with a strong attention to detail and a commitment to excellence.
• Proficient in using IOS, Windows, MS Office Suite, and G-Suites, with experience working in an educational institution a plus.
• Have excellent business etiquette and follow-up procedures, with a focus on building strong relationships with clients and stakeholders.
• Be detail-oriented and able to prioritize tasks to fit deadlines, with a strong commitment to quality and excellence.
**Preferred Qualifications:**
• Experience working in an educational institution, with a passion for education and a desire to make a difference.
• A calm and professional manner, with the ability to work effectively in a fast-paced environment.
• Tact and discretion for dealing with confidential information, with a strong commitment to confidentiality and discretion.
• Able to work in a fast-paced environment methodically, with a focus on efficiency and effectiveness.
**Education Qualifications:**
• Must have a Bachelor's Degree or higher, with a focus on education, business, or a related field.
**Equipment Qualifications:**
• Must have a computer with at least Windows 10, or Catalina MacOS, with a video camera and high-speed internet (Above 20mb/s).
• Must have a quiet home working space with a clean background, ensuring that our team can work effectively and efficiently.
**Benefits:**
• Paid time off, sick days, and vacation days, ensuring that our team has a healthy work-life balance.
• Competitive salary, with a range of $17.00 to $20.00/hour depending on education, experience, and skill.
**Interview Materials Needed:**
• Cover Letter, highlighting your experience and qualifications for the role.
• Resume, showcasing your education, experience, and skills.
• 3 References, with a focus on professional references who can speak to your skills and qualifications.
**About arenaflex:**
arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're revolutionizing the college prep process, making it enjoyable and usable! We want our students to be 110% prepared for the rigorous college admissions process. We know students are more than just a test score, that's why we help them with learning the basic skills and core foundations of each subject.
If you're a motivated and organized individual with a passion for education and a desire to make a difference, we'd love to hear from you! Apply now to join our team as a Customer Service Representative and be a part of our mission to revolutionize afterschool education in the college prep arena.
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