Experienced Customer Service Representative Administrator - Remote Opportunity at blithequark

Join blithequark's Mission-Critical Team as a Customer Service Representative Administrator

At blithequark, we're driven by a shared purpose: helping people be their best in the moments that matter. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. As a Customer Service Representative Administrator, you'll play a vital role in our MVRecovery division, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries.

About blithequark and the MVRecovery Division

blithequark is a leader in providing mission-critical communication solutions. Our MVRecovery division, part of MVTrac/MVConnect, is a full-service recovery operation that relies on technology and people to secure collateral for our clients. We're seeking an experienced Customer Service Representative Administrator to work in our fast-paced recovery environment, ensuring seamless interactions with field agents and customers.

Key Responsibilities

• Maintain account orderliness by assigning field agents to each account and updating designated accounts with new information received from clients.
• Communicate escalated information to clients or supervisors as needed, demonstrating strong phone skills and the ability to provide clear and concise direction.
• Facilitate the successful recovery of assigned collateral by demonstrating basic product and service knowledge and initiating required actions.
• Multi-task and organize tasks efficiently, leveraging experience with G-Suite, MS Office, and related applications.
• Provide exceptional customer service, resolving issues and addressing concerns in a professional and courteous manner.

Essential Qualifications

To succeed as a Customer Service Representative Administrator at blithequark, you'll need:

• A High School Diploma or equivalent.
• Minimum 2 years of Customer Service and Account Management experience, or equivalent.
• Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship is not available for this position).
• Strong phone skills, with the ability to provide clear and concise direction.
• Experience with G-Suite, MS Office, and related applications.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Experience in collateral repossession, collections, asset recovery, skip tracing, or credit.
• Previous work in a remote environment.
• Strong multi-tasking and organization skills.

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills.
• The ability to work independently in a remote environment.
• Strong problem-solving and analytical skills.
• A customer-centric approach, with a focus on resolving issues and addressing concerns.
• Proficiency in using technology, including G-Suite and MS Office.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative Administrator, you'll have opportunities to:

• Develop your customer service and account management skills.
• Gain experience with mission-critical technologies and solutions.
• Collaborate with a talented team of professionals.
• Access training and development programs to enhance your skills.

Work Environment and Company Culture

blithequark is proud of our people-first and community-focused culture. As a remote employee, you'll enjoy:

• Flexible work arrangements, with the ability to work from anywhere in the U.S.
• A collaborative and inclusive work environment.
• Opportunities to connect with colleagues and teams through virtual events and activities.
• A culture that empowers employees to be their most authentic selves.

Compensation, Perks, and Benefits

blithequark offers a comprehensive benefits package, including:

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 9 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• And more!

Join Our Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative Administrator position at blithequark. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please email ohr@blithe通.com.

blithe通 is an Equal Opportunity Employer, and we're proud to provide a workplace that's free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

Don't miss this opportunity to join our mission-critical team and contribute to our purpose of helping people be their best in the moments that matter. Apply now to become a Customer Service Representative Administrator at blithe通!

Apply Now